Manager, Mid-Market Account Management

Your role as Manager, Mid-Market Account Management

Reporting to Melissa Trottier, Vice-President Customer Success, you will contribute to giving access to health and wellbeing benefits to Canadians. This would not be possible without the engagement of our amazing account management team!

What you’ll be doing: 

• Lead the Mid-Market Account Management team to grow the client portfolio by managing retention and expansion opportunities with a strong focus on delighting our clients


• Be responsible for developing and executing strategies that retain and drive growth in order to achieve revenue targets


• Collaborate with partners and our partnership team to enable long-term advisor relationships


• Lead the identification of areas of opportunity for improvement within our department and optimize our account management practices to allow for swift scalability


• Maintain positive work environment with high levels of employee engagement and support recruitment efforts


• Manage 1-2 key accounts directly

We'd love to hear from you if you have:

• 5+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role


• 2+ years of experience in a people management role


• Solid work ethic and proven time-management and prioritization capacity to deliver results and meet deadlines


• An ability to create structured and effective processes


• A track record of performance and success (i.e., experience in a top-tier company, steep progression, community involvement, history of exceeding objectives, etc.)


• Experience working with cross-functional teams (e.g., Sales, Product, Marketing)


• A mindful, positive attitude with a desire to help our customers reach their goals

Please note that as we serve customers across Canada, bilingualism is essential for this position. You will be required to communicate in French and English. 

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team. We’ve got you covered!

• A fully funded benefits plan, including a wellness reimbursement program


• Access to a variety of Dialogue’s programs for you and your immediate family


• 4 weeks of vacation, 9 wellness days and 1 paid volunteer day


• A hybrid work approach that involves 3 days per week in our beautiful Montreal or Toronto offices


• Access to a custom learning program, including an allocated budget for continuous external training


• Short and long-term incentive plans


• An optional parental benefits program


• Qualifying permanent and part-time employees are eligible for a Group Retirement Savings Program (GRSP) with a matching employer contribution from their first day at Dialogue, in accordance with policy terms

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

Feel like you can make a difference? Good news, we saved you a seat! 

Come as you are. As a proud equal opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact accessibility@dialogue.co.