Senior Manager, Testing & Optimization

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Job Summary: The (REMOTE) Senior Manager of Testing and Optimization is vital to transforming the Digital Connected Retail experience by playing a pivotal role in driving online sales and in-store visits through experimentation and optimization.

Essential Responsibilities

• Create a culture of experimentation, leveraging A/B testing and other methodologies to test, learn, and iterate on customer experiences and product features.
• Develop hypotheses, design experiments, and analyze results to inform strategic decisions and drive business outcomes.
• Establish and oversee a robust measurement framework to enable innovation through learning-based, champion/challenger iteration.
• Lead insights-driven continuous improvements to enhance the overall customer experience.
• Use data to identify areas for optimization and implement changes that drive measurable improvements in sales both in-store and online.
• Develop and lead the test planning process to ensure tests are executed correctly and without collision.
• Coordinate with cross-functional teams (Product & Development, Site Ops & Merchandising, CX & Design, Analytics, etc.) to align testing schedules, ensure resources are effectively used, and maintain a testing calendar.
• Oversee ideation, backlog management, grooming/evaluation, test brief and design, planning/sequencing, sizing, and prioritization.
• Ensure proper execution of QA & demo, development, analytics tagging, test setup, measurement, and iterative testing recommendations.
• Maintain documentation to track the progress and outcomes of experiments.
• Conduct deep dive analysis on test & control data to determine critical insights and recommendations.
• Present findings to senior leadership and provide actionable insights to guide future strategies.
• Continuously monitor and evaluate the performance of implemented changes to ensure ongoing optimization and improvement.
• Complete all required training modules and certifications prior to the due date.
• Ensure all safety policies and procedures are followed to ensure a safe work environment for all.
• Communicate professionally with all internal and external contacts.
• Follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation.
• Communicate any concerns or issues to leadership to ensure proper efficiency of department and company operations.
  
  

Non-Essential Responsibilities

• Execute Company initiatives and other activities requested by supervisor.
• Update job knowledge by participating in educational opportunities.
• Contribute ideas on ways to optimize or improve the team, the department, and the Company.
  
  

Education

• Bachelor's Degree in Marketing, Business, Finance, Computer Science or a related field required
• Master's Degree in Marketing, Business, Finance, Computer Science or a related field preferred
  
  

Professional Experience

• 5+ Years in Testing and Optimization, Analytics, or Digital Product Management required
• Work in E-commerce or retail environment preferred
  
  

Skills List

• Strong analytical skills with proficiency in data analysis tools and methodologies, particularly testing-related statistics.
• Ability to work collaboratively in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Excellent communication and presentation skills, with the ability to convey complex concepts to diverse audiences.
• Proven track record of driving significant business results through data-driven experimentation and optimization.
  
  

Competencies & Knowledge

• UX principles, web design best practices, and other factors impacting website performance and user behavior.
• A/B testing tools and platforms (e.g., Optimizely, AB Tasty; preference for experience with VWO, Adobe Target).
• Digital analytics tools & platforms (e.g. Google Analytics, Quantum Metrics, Fullstory; preference for experience with Contentsquare, Adobe Analytics).
  
  
  
  

Pay Range

$135,000 - $140,000

Now don’t fall asleep out there… the sooner that we receive your application, the closer you are to the career of your dreams!

DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.