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Job Overview: The Family Shelter Case Manager provides support services for families experiencing homelessness and staying in reStart’s Family Shelter. They will provide services assisting the families with developing goals, teaching parenting skills, connecting with community resources, assisting with benefits enrollment, employment and medical care.
Responsibilities/Duties
Models positive and healthy relationship building by treating all participants, staff and volunteers equitably with caring, kindness, respect, safety and dignity
Work one-on-one with each family to assess barriers to housing and create a service plan to connect families to community resources and housing options.
Document all significant events/encounters including observed behavior, passes and visits, program participation and other required information in a timely manner.
Work with clients on budgeting, employment search, locating permanent housing, managing medical issues and addressing transportation and other needs.
Acts as a liaison between clients and external agencies as well as other internal reStart resources. Provide clients with referral sources and connect to community resources.
Complete monthly statistics and track expenses by the program.
Participate in staff meetings, community networking opportunities, and the required 40 hours of training annually.
Serve as part of an on-call rotation which involves being available during evenings and weekends during a weeklong on call shift.
Works with coworkers, supervisors and staff from other departments to solve problems and to improve processes
Participates on facility/department committees and task forces as well as in the community.
Other duties as assigned
Bending, stooping, walking, standing, sitting and reaching is required. The team member must be able to lift 25 lbs.
Be able to travel between locations for meetings and training throughout the local community
Bachelor’s degree in social work (or related degree) preferred with a minimum of two years’ experience in social services.
Demonstrated ability to work effectively and collaboratively with a culturally and socioeconomically diverse population of participants, service providers and staff
Values diversity and possesses an understanding of multicultural and cultural competencies; understands power, privilege and inequity
Knowledge of and the ability to interpret and apply laws, rules, policies and procedures relating to housing assistance programs
Adapts to changing business needs, conditions and work responsibilities; responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives
Knowledge and demonstrated ability to provide clinically guided supervision and services related to mental illness, physical disability, substance use, domestic violence and the LGBTQ population.
Demonstrates responsible personal and professional conduct; accepts personal responsibility for the quality and timeliness of work
Applies effective written and verbal communication techniques to convey clear and timely expectations, listens to people’s ideas and concerns, resolves confrontations, disagreements and complaints in a constructive manner
Ability to exercise independent judgment, using analysis, experience and perspective in solving problems or communicating decisions or actions
Effective interpersonal skills, with the ability to work collaboratively to garner trust, respect and confidence from others
Ability to work effectively under pressure in a fast paced environment
A collaborative team member who is also a strong leader with well-developed organizational and time management skills
Ability to develop effective working relationships; works cooperatively, exchanges ideas and addresses issues in a constructive manner
MS Office experience, especially Outlook
Must pass a criminal records check and pre-employment drug screening
Must have valid driver’s license and current automobile insurance
Seniority level
Entry level
Employment type
Other
Job function
Other
Industries
Non-profit Organization Management
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