Customer Service Representative - Remote
Customer Service Representative - Remote
Get.It Recruit - Administrative
Reading, PA
See who Get.It Recruit - Administrative has hired for this role
To excel in this virtual role, you should be tech-savvy and able to quickly grasp and adapt to the technical aspects of the job.
Duties/Responsibilities
Provide outstanding patient service on behalf of our clients
Engage with patients via telephone to facilitate payment of medical bills
Deliver accurate information to patients in a clear, concise, and professional manner
Review patient accounts and document interactions and feedback
Negotiate reasonable payment solutions with customers
Arrange patient payments via check, electronic transfer, or credit card
Adhere to all company policies and procedures
Meet or exceed established performance goals
Collaborate closely with team leads, management, and clients to resolve disputes and ensure patient satisfaction
Perform any other duties as assigned by management
Required Skills/Knowledge
Customer-centric approach with a focus on client satisfaction
Excellent communication skills, both verbal and written
Commitment to maintaining confidentiality and integrity
Strong teamwork orientation and ability to collaborate effectively
Basic computer proficiency
Education/Experience
Prior experience in customer service is preferred
Previous experience in medical billing or healthcare revenue cycle is highly desirable
High school diploma or General Education Development (GED) Certificate required
One to two years of college education preferred
Requirements: [Any specific requirements can be listed here]
This revised job description aims to present the role in a more friendly and professional manner, making it appealing to potential candidates. Let me know if there are any further adjustments you'd like to make!
Employment Type: Full-Time
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
Human Resources Services
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