Advertiser Experience Program Manager

Responsibilities

Company Overview:
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. We have global offices including Los Angeles, New York, Austin, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo.

Why Join Us?
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team & Role:
The global Monetization Integrity team ensures TikTok users have a safe experience while viewing advertisements. We work closely with advertisers to create ad policies, manage content review processes, and more. As we continue to add advertising on TikTok, this team is critical in assuring a joyful and creative ads experience for the community.

The Advertiser Experience team plays a critical role in driving initiatives to mitigate risks in Ads and Commerce, and ensuring advertiser quality on our platform. As a Program Manager within our Advertiser Experience team, you will partner directly with our clients in collaboration with the Sales team to enhance the advertiser's experience on our platform. You will team up with cross-functional stakeholders in Policy, Training, and Operations to assess and optimize existing services, providing qualitative and quantitative feedback on emerging issues. You will develop strategic playbooks and initiatives for the segment and market you support for each quarter and half driving improvements.

Responsibilities:
- Partner with cross-functional teams, in particular our Sales function to lead or contribute to large scale strategic projects as well as solving ongoing operational problems at scale.
- Build strong, strategic relationships with Leaders across Sales, SA Agencies, and Monetization Integrity.
- Improve operational metrics through education initiatives and proactively communicate regular updates, concerns, trends, and the impact of changes to internal and external stakeholders.
- Effectively communicate our broader policy approach to internal and external audiences, representing specific policy areas as required.
- Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to support your positions
- Leverage data-informed insights to drive new products and initiatives
- Work with data and measurement partners to identify and track key program performance indicators, and ensure the results contribute to overall company, product, customer, and community experience goals
- Identify trends to enhance the support and detection processes and improve team efficiency
- Manage, coordinate, and/or support policy enforcement projects as needed.
- Consult and coach sales & advertiser to achieve greater results on TikTok For Business

Qualifications

Minimum Qualifications:
- Experience in an operations, analytics, and/or a project/program management environment.
- Experience initiating and driving projects to completion with minimal guidance.
- Innovative and process-oriented, experienced taking lead on issues with a data-driven pragmatic approach.

Preferred Qualifications:
- Experience in Trust and Safety or Advertiser Integrity for social media platforms.
- Experienced in communicating results of analyses with senior stakeholders of multiple XFN teams to influence the strategy and approach.
- Experienced in ramping up a program from concept and formulating frameworks.
- Experienced working collaboratively within a diverse team and environment.
- Entrepreneurial mindset, self-driven, dealing with ambiguity, and experienced working in fast-paced environments with a passion to innovate.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information:

【For Pay Transparency】Compensation Description (annually)

The base salary range for this position in the selected city is $140000 - $160000 annually.​

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees: ​

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care. ​

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability. ​

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​