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Job Description
This position will support the implementation of the agency CRM project, performing advanced, senior-level business analysis work. The business analyst serves as the conduit between the program/customer community and the software development team through which requirements flow.
This BA will be involved at some level throughout the entire software development life cycle. Upon establishment of the requirements baseline, the focus is shifted towards the management of the requirements specification and verifying the fulfillment of all requirements, including requirements for enhancements post-implementation.
Minimum Requirements:
II. CANDIDATE SKILLS AND QUALIFICATIONS
Years
Required/Preferred
Experience
8
Required
Eliciting requirements from interviews with customers and creating well-written system requirements documents
8
Required
Software Development Life Cycle (SDLC)
8
Required
Business process re-engineering and software process flow improvement
8
Required
Development of user stories and use cases that conform to business analysis best practices
8
Required
Designing mockups and/or wireframes that conform to UX best practices
5
Required
Eliciting and documenting requirements for enterprise-level CRM project(s)
5
Required
Strong writing and organization skills
5
Required
Strong communication and facilitation skills
5
Preferred
Prior experience with CRM tool(s) such as SalesForce, Dynamics 365, etc., preferably in the public section
3
Preferred
Demonstrated work experience with the requirements management software "Modern Requirements"
3
Preferred
Demonstrated work experience with the issue tracking software "Atlassian Jira"
2
Preferred
Prior experience working for or closely with TEA or another state education agency
Seniority level
Associate
Employment type
Contract
Job function
Research, Analyst, and Information Technology
Industries
Software Development
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