Client Services Account Manager

What We Need

Corpay is currently looking to hire a Client Services Account Manager within our lodging line of business and is located in Wichita, KS. In this role, you will be a dynamic Client Services Account Manager to successfully retain and grow high-value CLC Lodging clients. You will be responsible for strengthening client relationships and driving account share of room growth. While providing outstanding client support, the Client Services Account Manager will identify opportunities to enhance service while generating income and is expected to be proactive in identifying current and future client volume trends. You will report directly to the Manager of Direct Implementation and Client Services and regularly collaborate with other teams and departments.

How We Work

As a Client Services Account Manager, you will be expected to work in a hybrid environment, after training onsite. Corpay will set you up for success by providing:

• Home office set up
• Company-issued equipment
• Formal, hands-on training
  
  

Role Responsibilities

The responsibilities of the role will include:

• Building and maintaining lasting client relationships, which includes intimate knowledge of client accounts, including essential contacts, account preferences, and room night volume trends
• Dri ving account retention and growth by proactively contacting clients and performing scheduled account reviews with client lodging managers and executive teams
• During account reviews, manage volume expectations and identify opportunities for volume growth through CLC’s products and services to educate and influence clients
• Responsible for client communications, escalations, conflict resolution, and compliance with client deliverables and revenue
• Working closely with all necessary CLC teams to ensure client success, including but not limited to CLC Reservation, Hotel Network, and Customer Support services to provide solutions for potential issues and/or opportunities
• Exhibiting and utilizing knowledge of the hotel industry and markets associated with the client industry
• Quarterly reporting on success and risks of client portfolio
  
  

Qualifications & Skills

• College degree or 1-2 years of previous account management-related experience
• Previous account management experience preferred
• Demonstrated strong ability in consulting, negotiating, and communicating with customers
• Demonstrated knowledge of Microsoft Word, Excel, and PowerPoint
• Demonstrated ability to problem solve at a high level through critical thinking
• High level of professionalism
• Demonstrates ability to learn and grow the depth of industry knowledge
• Excellent personal interaction, communication, and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of account management support
  
  

Benefits & Perks

• Medical, Dental & Vision benefits available the 1 st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes
  
  

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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