Lending Credit Card Analyst

Purpose & Core Values

The primarypurpose of any position is to assist Community Choice Credit Union to live out our purpose: we believe in helping our neighbors achieve the life they desire. A key component of this purpose is to provide outstanding service to both internal and external members by living our core values.

Position Summary

This role is responsible for ensuring the optimal performance and efficiency of our credit card lending systems. Knowledgeable of credit card lending processes, strong analytical skills, and the ability to collaborate with cross-functional teams.

Core Competencies

• Core Values:
• Committed: We are committed to serving Michigan guided by the principles that underlie the credit union movement of service, integrity, and respect for every human being.
• Charitable: We Give Big every day to our membership, our communities, and each other. We are dedicated to supporting Michigan by giving our time and services to the communities we serve.
• Credible: We are our Members’ trusted financial advisors; each Team Member plays an integral role in the well-being of our Members’ financial lives and the success of Community Choice Credit Union.
• United: We are a Team. We unite to achieve success, celebrate success, and continually improve the service we provide to our members, our communities, and each other.

• Adaptability/Initiative: Adjusts quickly and effectively to changing conditions and demands, views change as a necessary and inevitable aspect of organizational life as well as an opportunity to learn new things. Is able to take on a variety of different tasks and roles in the organization. Can move in a relatively seamless manner from one task or focus to another and can fill in for other team members when they are absent or are experiencing work overload. Looks for new and productive ways to make an impact/value to the organization and/or team. Demonstrates a positive attitude when faced with organizational change and generates constructive feedback for continuous improvement. Demonstrates a professional demeanor.
  
  

Position Competencies

• Critical Thinking: Takes a proactive approach to anticipating and preventing problems. When problems occur, defines those problems, investigates obstacles, gathers relevant information, decides whether solving the problem should be a group decision, generates and analyzes alternate solutions and arrives at a workable solution.
• Teamwork and Collaboration: Establishes an environment that creates incentives for, and eliminates barriers to, a team environment. For example, articulates common goals, communicates how individual roles contribute to team success, provides both clear direction and sufficient resources while removing or reducing obstacles to team success.
• Attention to Detail: Follows detailed procedures; ensures accuracy in documentation and details; concentrates on routine work details; is organized and maintains a system of records.
• Role Mastery of Essential Duties: Able to perform essential duties as outlined in job description. Contributes productivity and value within role. Is willing to learn and improve performance.
• Understand all credit card marketing content and assist the Lending management team with credit card campaigns and promotions. Reviews materials from PSCU and the Community Choice marketing team for accuracy. Responsible for gathering required documentation for all stakeholders and vendors within appropriate timeframes to help increase the credit card portfolio.
• Assists with credit card systems pricing adjustments including, tier pricing, 6-month and 1-year rate reviews and Prime rate adjustments.
• Stay informed of all Credit Card Policies and Guidelines.
• Assists with periodic review of high limit credit cards for risk assessment and makes appropriate recommendations to lending management.
• Send credit card disclosures to CFPB quarterly.
• Is knowledgeable of CARDAct and communicates necessary changes with lending management.
• Completes competitor credit card rate and fee market analysis for comparison. Recommends pricing adjustments if needed for market position and compliance.
• Updates Credit Card Disclosures as required.
• Stays up to date on all PSCU, Mastercard, and regulatory credit card communications. Keeps necessary stakeholders informed.
• Assist lending managers with credit card audits by gathering information as requested.
• Monitors New Accounts Journal to verify that only valid accounts were opened and that all information from the original application was entered correctly and monitors the credit limit change report to ensure only approved limit increases are updated. Monitors the Meridian link report to validate applications and documents are entered correctly.
• Pulls monthly and quarterly credit card reports.
• Effectively communicate the status of merger and project tasks and timelines to keep all stakeholders informed.
• Process business credit card applications along with member notification and adverse action letters to ensure time frame for approval meets or exceeds goal turnaround times.
• Assist in administering the credit card portfolio to ensure an accurate and current database system is maintained and to ensure the credit union is in adherence to compliance and regulation guidelines. Keep abreast of the Adaptive Control Systems Matrix settings, PCF settings, and other portfolio settings and offer recommendations as needed.
• Recommend and assist the Lending management team with operational duties of implementing credit card products.
• Provide support with Helpdesk Ticket requests, data validation, and testing for business functionality.
• Act as a subject matter expert and assist training related needs that may arise.
  
  

Job Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement listed below are representative of the knowledge, skill, and/or ability necessary for this position.

Remote Work Eligibility

This position is fully eligible for a Hybrid Work Arrangement

Reasonable Accommodations

The physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job requirements, physical demands and do so within our work environment.

Education

High School Diploma

Experience

2-4 working within a credit card operations environment

Skills & Abilities

• Thorough knowledge of credit card requirements in the financial industry
• Strong working knowledge of credit card systems, products, policies, and procedures
• Must be able to clearly communicate departmental needs with lending management
• Strong computer skills including Microsoft office product suite with the ability to learn and adapt to new systems.
• Multi-task oriented and demonstrated high level of flexibility.
  
  

Mental Demands

The team member must be able to read and interpret documents or instruments, understand and/or follow complex written and oral instructions, make decisions, recall multiple policies or procedures, resolve problems or unique circumstances in a timely and efficient manner, be able to express oneself clearly and/or concisely, perform mathematical functions, and handle multiple, concurrent tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

General Statement

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.