The Judge Group

Market Research and Insights Manager (1049316)

The Judge Group Waltham, MA
The Judge Group

Market Research and Insights Manager (1049316)

The Judge Group Waltham, MA
1 month ago 33 applicants

See who The Judge Group has hired for this role

Location: Waltham, MA

Description

Our client has a new opportunity for a Market Research and Insights Manager. In this role, you will play a pivotal role in driving ongoing insights that support our strategic plan and contribute to the growth of our business lines.

Responsibilities

  • Design and Execute Market Research Studies:
  • Lead both quantitative and qualitative primary market research studies from inception to conclusion.
  • Facilitate consultative discussions, define research approaches, and design studies.
  • Identify key stories and implications, socialize findings, and drive actionable changes.
  • Vendor Management and Internal Research:
  • Manage research vendors or conduct internal research, choosing the most effective approach for strategic initiatives.
  • Collaborate closely with stakeholders to ensure seamless operations of ongoing customer feedback loops.
  • Optimize program setups, review results, perform additional data analysis, and act as a point person for internal teams.
  • Voice of Customer (VoC) Program Oversight:
  • Oversee day-to-day management of the VoC program.
  • Work closely with the Marketing Research and Segmentation Manager, FVP, and the vendor.
  • Identify key customer touchpoints, assess operational feasibility, and design new feedback programs.
  • Additional Responsibilities:
  • Conduct in-depth analysis of operational, financial, or customer data to identify key attributes that illuminate customer experience/journey or business opportunities.
  • Support market and competitive intelligence initiatives through secondary research and competitive analysis.
  • Manage internal vendor contracting/onboarding processes and existing vendor relationships.
  • Collaborate effectively with Marketing colleagues and cross-functional teams.
  • Perform other duties as required.

Qualifications

  • BA/BS; advanced degree preferred.
  • 5+ years of experience in primary research and/or VoC/CX Programs.
  • Proven track record of independently managing and leading primary research or VoC programs end-to-end.
  • Hands-on experience with a wide range of quantitative and qualitative market research methodologies; market research-specific statistics and analytics expertise.
  • Market & competitive intelligence analysis training and experience preferred.
  • Experience with financial services or other regulated industries preferred.
  • Ability to process, analyze, and synthesize data from primary, secondary, and operational sources.
  • Excellent written and verbal communication skills, simplifying complex analysis for impactful storytelling.
  • Strong project management skills; highly organized with meticulous attention to detail.
  • Self-motivated, proactive, and adept at handling multiple projects simultaneously.
  • Proficient in Microsoft Office programs (Word, Excel, PowerPoint) with the ability to learn other digital platforms.
  • Proficient in data analysis software (e.g., SPSS, MS Access, crosstab tools) and survey management software (e.g., Qualtrics, Survey Monkey, Conformit); VoC/CX platform experience is preferred.

Contact: cbeasty@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

  • Seniority level

    Mid-Senior level

  • Employment type

    Contract

  • Job function

    Marketing and Sales

  • Industries

    Staffing and Recruiting

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