Customer Service Representative / Call Center Rep

Elements Massage is looking for an outgoing, friendly individual to join our team as a Customer Service Representative. The primary function of this position is to answer incoming phone calls for 5 studio locations in Dayton and Columbus, to book massage appointments along with suggesting upgrades for those visits. The work location is an office building at 28 E Rahn Rd in Kettering. Successful candidates will become familiar with benefits of massage therapy, book clients with the appropriate therapists, and discuss membership programs offered. All to ensure a flawless guest experience.

Benefits

• Opportunity to be part of a team that is focused on the wellness of others by providing the best therapeutic massage possible.
• Training and proven processes to support your success.
• Potential for career advancement in our retail environments as a staff or management member.
• Free monthly massages.
• Paid time-off for full-time employees.
• Discounted health, dental, and vision options in addition to Colonial Life plans and free telemedicine.
• Eligibility for participation in a 401K with company matching contributions. Opportunity to earn company shares annually.
• pay rate $13-15 per hour plus commission
  
  
  

Responsibilities

• Answering phone calls for 5 Elements Massage studio locations
• Matching clients and therapists for scheduling, rebooking clients
• Answering client questions about our services or their accounts
• Reaching out to clients for rebooking or rescheduling of appointments, confirmation calls, marketing
• Utilizing existing tools to track calls and response times, coordinate with other studios
• Providing exceptional customer service
  
  
  

Qualifications

• A positive and outgoing personality and desire to provide exceptional customer service.
• Able to work independently during most shifts in a small office environment.
• Available to work any shift, including evenings and weekends.
• Customer service experience preferred.
• Excellent verbal and written communication skills.
• Computer competency preferred; Microsoft Office, Word, Excel, and gmail/ Googledocs
• Industry experience, a plus
• Web-based scheduling, a plus
• Call-center experience, a plus
• Attention to detail and ability to follow instructions (written and verbal) is essential
• Ability to remain calm, confident, and flexible in a constantly changing environment
  
  
  

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.