Senior Director, Performance Improvement and Transformation

Company Description

Experience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021! As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to Excellence® designated hospitals in Maryland. UM BWMC features one of the state’s busiest emergency departments, as well as a team of experts who care for our community and one another. The University of Maryland Baltimore Washington Medical Center (UMBWMC) provides the highest quality health care services to the communities we serve. Our medical center is home to leading-edge technology, nationally recognized quality, personalized service and outstanding people. We have 285 licensed beds and we’re home to 3,200 employees and over 800 physicians. Our expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in downtown Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Maryland’s health. Our physicians and nursing staff specialize in emergency, acute, medical-surgical and critical care. In addition, our medical center is home to many Centers of Excellence, offering expert outpatient health care.

Job Description

General Summary

This role has primary responsibility of creating an overall culture of high performance and continuous improvement and innovation at the organization. Operationalizes culture through performance outcomes and ensures the necessary infrastructure and resources are aligned to meet outcomes. Leads high-leverage improvement projects, provides coaching and supervises the work and priorities for performance improvement facilitators. Develops and executes an effective performance improvement (PI) program aligned with strategic priorities.

Mission

All employees are responsible for extending the mission and values of Baltimore Washington Medical Center by dedicating oneself to providing the highest quality healthcare services to the communities we serve.

Reporting Relationships

Reports to the President and CEO of UM BWMC

Responsibilities

Strategy

Shared accountability with executive leaders for performance outcomes.

Partner with senior leaders to ensure that Performance Improvement program will contribute in a meaningful way in achieving the desired outcomes by developing, executing and monitoring a PI strategy.

Liaison with UMMS Corporate and system wide Performance Improvement peers.

Ensure innovative organizational deployment and management of PI resources.

HIGH RELIABILITY

Serve as the Implementation Lead for UM BWMC’s HRO Journey

Liaison with University of Maryland Medical System Corporate office to assure alignment with system HRO activities

Facilitate the HRO Guiding Team with the CEO to oversee HRO training, Learning Area Deployment, Senior Leader Rounding, SCORE Survey follow-up and priority improvement initiatives.

DATA REVIEW AND ANALYSIS

Utilizes standard reports and dashboards to review performance data and identify opportunities for improvement.

Facilitates the identification and monitoring of cascading metrics from AOP level outcomes down to unit level process indicators.

Utilizes statistical analysis and data visualization to draw conclusions on the efficacy of improvement projects.

Identifies opportunities to streamline care and quality of care issues and reports to appropriate committees, department heads, etc. for action planning.

COMPARISON TO NATIONAL OR STATE DATABASE

Identifies appropriate national and state databases for comparison of hospital data.

Participates in study designs that allow hospital participation in state/federal or professional organization studies.

MANAGEMENT AND COACHING OF IMPROVEMENT TEAMS

Supervise improvement personnel, on a day-to-day basis, ensuring that they have the resources and support to carry out assigned projects.

Understand and leverage the deployment of improvement facilitators throughout the organization.

Design and execute an education program to develop the performance improvement skills of UM BWMC personnel.

Select candidates for wave training and ensure oversight.

LEADING HOSPITAL WIDE PI PROJECTS

Personally support, through direct involvement, several (3 to 6) strategic PI projects that are: complex, highly visible, and/or of high dollar value.

Present projects that have the potential for spread throughout UMMS to the appropriate leaders.

Productively identifies opportunities for improvement.

Researches best practices to common improvement needs.

Participates on teams focused on hospital and system-wide initiatives, as designated.

Qualifications

Qualifications

Master’s degree in Business Administration, Organizational Nursing Informatics, Statistics, or similar degree required. Research background with understanding of statistical testing required. Lean/Six Sigma certification or equivalent experience preferred. Three (3) years of progressive leadership and/or management position required. Five (5) years’ experience training and facilitating process improvement projects required. Five (5) years hands on experience with process improvement methodologies to include: Value Stream Management tools; A3; Kaizen methods; standardized work; and other key Lean tools and methodologies.

Experience using a business office suite, such as Microsoft Office, is required. Must have strong organizational skills and be able to manage multiple projects at once. Able to work in a team oriented environment and comfortable with matrix management of projects. Strong interpersonal and listening skills. Must be comfortable giving presentations to various levels of stakeholders.

Additional Information

All your information will be kept confidential according to EEO guidelines.