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Meet a different kind of workplace. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. And we’re still growing fast, even after two decades. What does that mean for you? As Klick experiences exponential growth year-over-year, so do the people who help make it happen. Because we’re constantly evolving and changing, we invest in talent early and often, to develop future leaders at all levels. We’re one of the country’s Top 10 Great Workplaces, 10 Most Inspiring Cultures, Best Workplace for Innovators, Best Managed, and Fastest Growing. We know that career paths are seldom simple and straightforward. And that's an asset. If you feel like you'd be a good fit for this role, we encourage you to apply and take the first steps to starting your career journey at Klick!
Job Description
Klick Health is in pursuit of a Client Service Lead for our client services team. This seasoned professional will be spearheading a team of client service experts, as well as orchestrating the management of a diverse portfolio of accounts and brands.
In this elevated role, you will be at the helm of cultivating and nurturing senior-level client relationships. Demonstrating a knack for identifying untapped client opportunities and offering strategic counsel, you will be responsible for fostering the organic growth of these accounts. Your leadership will be instrumental in ensuring our continued excellence in client service and strategic partnerships.
We believe in autonomy, meaning you’ll be running your own business and responsible for your team, which is why we need someone who is a disciplined, self-starter with the ability to work independently. The appropriate candidate for this role should be comfortable taking educated risks and confident in their ability to make decisions. To do so, we will give you the tools you need to succeed and work collaboratively with you to ensure your strengths are optimized. You’ll have an amazing support system working with you and standing beside you at all times.
Management and Execution:
P&L responsibility for assigned clients
Responsible for discovering and managing opportunity and/or risk related to portfolio
Manage and work to exceed client expectations
Act as the client ambassador within Klick.
Monitor project execution to ensure success and that projects comply with regulatory requirements
Lead cross-functional teams in delivering programs across multiple channels and managing opportunities and risks across the portfolio.
Understand the industry vertical, regulatory and political environments, and industry pressures -
Relentlessly develop roadmaps for clients to identify and leverage ongoing opportunities for their success
Articulate client’s brand vision and objectives to the team to design initiatives to drive client’s business forward - Work with the other client vendor partners for mutual success
Ensure all communications reflect the Klick Health standards and assist in developing a positive client experience
Understand client’s business, industry, competitors, key drivers, environment, etc.
Relentlessly work to identify opportunities to bring value to our client’s businesses
Articulate client’s brand objectives and ensure they are incorporated into recommendations
Lead the development of the account plan for each client
Strong presentation and communication skills is a must
An understanding of marketing communications and regulations of the pharmaceutical/healthcare industry in the US
Experience:
12+ years client services experience in the advertising industry
5+ Years pharmaceutical/healthcare advertising experience
Comfortable managing 12-15M+ in scope of business
Oncology experience is a must
Experience overseeing clients and brands or managing one large piece of business
Proven ability to build strong relationships with senior level clients
Proven ability to grow client business
Ability to manage, nurture, and grow a team of client service professionals
Ability to identify business changes in order to allocate resources effectively.
Identifying client business objectives and account planning
Setup, lead, and run client meetings, provide follow-up and recap notes
Strong financial acumen, forecasting, and budget planning
In partnership with Project Management, review and create scopes of work
Client Feedback: Gaining clarity on changes/markups and communicating back to internal teams effectively.
Strong presentation and communication skills are a must
An understanding of marketing communications and regulations of the pharmaceutical/healthcare industry in the US
Comfort and enthusiasm for integrating AI into your work
University degree required, MBA preferred
Position Requirements:
Travel: As need travel to client, mainly in the US and Canada
Valid passport is required
Hybrid work environment, two days a week in the office required
Thanks for reading and we look forward to hearing from you!
The salary range for this role is $200 - $270K. Klick is a place for the courageous. If you feel your skills and expertise fall outside of this range, we still encourage you to apply as we are always looking for great talent.
Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities.
We’re also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience.
Seniority level
Executive
Employment type
Full-time
Job function
Sales and Business Development
Industries
Advertising Services
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