LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Learn more in our Cookie Policy.
Select Accept to consent or Reject to decline non-essential cookies for this use. You can update your choices at any time in your settings.
This range is provided by LaSalle Network. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$180,000.00/yr - $180,000.00/yr
Our partner, a global consumer goods manufacturing company, is immediately seeking a Director of Customer Service Strategy & Optimization. The Director of Customer Service Strategy & Optimization will be responsible for collaborating cross-functionally across inventory, logistics and customer service to optimize sales and fulfillment alignment, ensuring top-notch quality and operational efficiency throughout the supply chain for the organization's customer base.
If you're looking for the opportunity to lead a supply chain division within a reputable, global organization, please apply!
Director of Customer Service Strategy & Optimization Responsibilities:
Collaborate cross-functionally to optimize inventory, logistics, customer service to fulfill customer orders
Develop and implement SOPs to standardize the order fulfillment, on time delivery and product quality for customers across all subsections
Define and update KPIs and metrics for order fulfillment, on time delivery and product quality
Collaborate with SAP S4Hana Implementation team on the best ways to utilize the software with customer service
Director of Customer Service Strategy & Optimization Requirements:
Bachelor's degree in business management, logistics, or supply chain or related field
8+ years of supply chain, customer service focused work including inventory, logistics and customer success
Strong knowledge of ERP systems, SAP S4 Hana specifically
Excellent organizational, problem solving and strategic thinking skills
CPG experience is preferred
If this position interests you, please apply today!
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: https://www.thelasallenetwork.com/wp-content/uploads/2024/04/Field-Employee-Benefits-LaSalle-Network.pdf
Seniority level
Director
Employment type
Full-time
Job function
Management, Strategy/Planning, and Supply Chain
Industries
Staffing and Recruiting
Referrals increase your chances of interviewing at LaSalle Network by 2x