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The Collections Manager is a result driven position responsible for overseeing the entire collection process. The goal of this position is to improve collections, while reducing delinquency, vacancy and bad debt. EMC along CPDC will determine weekly/monthly collection goals.
Essential Job Duties and Responsibilities:
Collections Manager agrees to share all statistical data during appropriate period relating but not limited to the following line items with the operating budget (Gross Rent Potential, Vacancy, Write-Offs, Legal Expenses relating to L&T, Damage Charges, Late Fees, Concessions/Discounts, Gross Operating Income)
Collections Manager agrees to provide a collection calendar, collection letters and weekly/monthly collection statistics
Collection Manager will follow the Aggressive Collection Policy as outlined below:
Scheduled billing should be posted on the 1st of each month.
First “rent due” reminder letter should be sent by the 25th of each month to each household.
First late rent reminder letter should be sent by the 2nd of each month.
Weekly reminder letters must be sent to all delinquent households
Filing on all households with a balance of $500 or more by the 6th of each month.
Collection phone calls and emails will be sent to all households with outstanding balance on the 10th; if payment is made within 24 hours, late fees will be waived.
Reminder letter demanding a partial payment will be sent to all delinquent households as of the 20th of the month.
Mandatory meeting will be required for all households that are two consecutive months delinquent.
Other responsibilities as assigned/needed
Skills/Specialized Knowledge:
Highly proficient in computer software programs such as, word processors, excel spreadsheet programs and database systems
Strong mathematical skills
Knowledge of state, local and federal collection laws
Knowledge of high-volume collections, credit authorization and billing procedures and practices
Proficient in property management software (Onesite)
Demonstrate a high attention to detail and excellent organizational skills are also important
Should be a team player that’s self-motivated with excellent communicating skills both verbally and in writing
Physical Demands:
Must demonstrate the ability to stand for periods of time, walk, bend, and stoop to access resident files.
Daily review of delinquent and prepay reports
Prepare and send management notices to every delinquent resident as dictated by collection plan
Contact each delinquent resident at least once weekly by phone
Knock on doors of delinquent residents as necessary to collect outstanding funds
Provide delinquent resident with approved payment plans and monitor to ensure compliance
Prepare all paperwork necessary to file for judgments and writs in DC.
Education and Experience:
Degree preferred or equivalent experience
A minimum of two (2) years collections experience in property management
Bilingual (Preferred)
Other Requirements:
Must be reachable at all times during workday via email or phone for collections updates
Demonstrate skill in providing leadership in a supervisory capacity and team-based environment.
Demonstrate ability to meet with delinquent residents’ daily/weekly to identify and establish payment plans
Pratum prides itself on offering a competitive salary and extensive, market-competitive health and welfare BENEFITS including:
Medical, Dental & Vision
Prescription Drug Program
Paid Vacation & Holiday
Paid Personal/ Sick Leave
Company Paid Life Insurance
Company Paid AD& D Insurance
Company Paid Short- Term
Company Paid Long-term Disability
Supplemental Life Insurance
Dependent Supplemental Life Insurance
Educational Assistance
Financial Planning
Retirement Savings Plan with company matching
Company outings and events
To learn more about Pratum Companies, please clickhere.
Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Accounting/Auditing and Finance
Industries
Internet Publishing
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