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This position is responsible for assisting the community manager in the overall operations of the property, development, oversight of the team, and maintain community compliance with all policies, procedures, and internal quality control standards.
Essential Duties
Manage property and staff ensuring compliance with all Fair Housing and Fair Credit Reporting Requirements, Human Resources and Operations policies and procedures, and Safety Management programs
Assist with file audits, HUD management and occupancy reviews and HUD REAC inspections
Administer HUD recertifications and supervise all aspects of monitoring agency compliance including proper recertification, interim recertification procedures and coordinate annual unit inspections
Oversee the day-to-day outreach, sales, and customer service efforts to meet and exceed performance targets
Evaluate current market conditions and competition
Increase revenue while maintaining controllable expenses including revenue collections and delinquency control
Provide customer service to residents, resolving any issues that may occur and ensuring maintenance completes service requests
Ensure that all property reporting is completed in a timely manner (i.e., financial reports, marketing reports)
Operate within budget and purchasing guidelines
Maintain curb appeal by walking/inspecting property and vacant units
Ensure company policies and procedures are met
Attend court proceedings, as necessary
Coordinate and lead staff meetings, as necessary
Supervise, review, evaluate, and counsel employees in conjunction with the directives of the Area
Promote Resident Services initiatives to drive efforts at the community level, engaging residents in social, educational, planned activities and events
Prepare reports of all operational financial data to the Regional Property Manager, Property Staff Accounts and other Corporate Departments as requested
Lead staffing, training, and development initiatives for the property to ensure the best talent is part of the property team
At least two years of Project Based Section 8 experience as an Assistant Community Manager
Knowledge of Department of Housing and Urban Development ("HUD") rules and regulations
Working knowledge of the affordable housing recertification process
COS (Certified Occupancy Specialist) or TCS (Tax Credit Specialist) Certification or equivalent certification from a nationally recognized compliance training program and experience
Knowledgeable in rent collections, posting to G/L, completing daily deposits, calculating SODAs, etc
Outstanding customer service skills
Exceptional verbal and written communication skills
Accounts receivable and collections experience a MUST
Attention to detail and ability to work independently on assignments
Proficient in Word, Excel, Outlook, One-Site Property Management Software and Internet
Education
High school or GED. Thisposition requires the ability to read and write English fluently, the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site resident management software functions.
Professional Experience
A minimum of three years of experience in residential property management as an assistant community manager.
Attendance/Travel Requirements
The position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested. The position requires the ability to serve on-call, as scheduled or as necessary. Travel may be required at times to attend various owner gatherings either in the general vicinity of the associates home property, or in another state. You must also be able to attend certain resident events that are held after hours.
Computer Skills
Minimum of basic knowledge of computers
Ability to use Outlook and OneSite/Yardi
Intermediate knowledge of Microsoft Suites
Minimum of basic Internet knowledge
Physical Demands
Must be capable of physically accessing all exterior and interior parts of the property and amenities. Must be able to push, pull, lift, carry or maneuver weights of up to 50lbs. independently and 100 lbs. with assistance.
Learning & Development
Maintain a commitment to ongoing personal development and career growth though career path activities provided through the corporate office and external sources as needed.
Pratum prides itself on offering a competitive salary and extensive, market-competitive health and welfare BENEFITS including:
Medical, Dental & Vision
Prescription Drug Program
Paid Vacation & Holiday
Paid Personal/ Sick Leave
Company Paid Life Insurance
Company Paid AD& D Insurance
Company Paid Short- Term
Company Paid Long-term Disability
Supplemental Life Insurance
Dependent Supplemental Life Insurance
Educational Assistance
Financial Planning
Retirement Savings Plan with company matching
Company outings and events
To learn more about Pratum Companies, please clickhere.
Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Marketing and Sales
Industries
Internet Publishing
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