Chief Operating Officer

Hillebrand Gori is the Beers, Wines, and Spirits Powerhouse within the freight forwarding division of DHL Group. Hillebrand was founded as a family business in 1844 and was acquired by DHL Group in March 2022.

Are you passionate about shipping, beverages, innovation, and customer service? Would you strive daily to offer technological and innovative solutions to support our customers’ products throughout their journey, guiding them to their destination? Then Hillebrand Gori, a company of DHL, is the place for you.

Hillebrand Gori people love what they do. Our people are passionate about logistics and the commodities we ship. We understand how much the logistics process matters to our customers, so they work with them as partners.

For more information, visit: https://www.hillebrandgori.com.

Job Purpose

Lead and manage the operations function and define country’s functional strategy to deliver a smooth operational model for the targeted business volumes, meet products/ services standards and exceed quality standards in line with country strategy and business objectives, corporate guidelines and policies

Differentiator

• Lead the multiple sub-functions on a country level
• Establish and implement strategies that have mid-term (3 year) impact on business results in alignment with global objectives and directly impacting the organization’s business strategy
  
  
  

Key Tasks

• Define country operations strategy and contribute to the overall country business strategy in line with country business vision and objectives, corporate guidelines and policies
• Plan, control and lead end-to-end logistics operations (pick up to delivery) for the country ensuring safety of people, data and goods
• Lead implementation of strategic activities and initiatives across the country with significant risk potential and impact on overall results
• Direct preparation of operating budgets and proposals for investments, and drive major operational investments
• Drive country P&L (EBITA etc.), cost and revenue management
• Oversee the opening or closing of facilities and evaluate operational aspects of mergers and acquisitions
• Develop and monitor the applications of operating processes, systems and technologies, operating structure and models, as well as workflow
• Define and drive achievement of service and quality objectives across the country
• Moderate and adjust operational capacities to changes/ growth in country business volumes and operational requirements to profitably deliver logistics services
• Introduce and steer innovation directly influencing country’s business operations, productivity and people engagement
• Deliver innovation that directly influence the way the country is operating and making money
  
  
  

Stakeholders

• Influence others outside of own job area regarding policies, practices, and procedures
• Develop strong, trusting relationships with business leaders across Hillebrand Gori
• Cooperate with and coordinate 3rd parties e.g., external service providers
• Advise customers and key stakeholders on processes, systems, and tools
  
  
  

Management Responsibility

• Lead multiple teams of directors/senior managers, and managers
• Ensure appropriate talent selection, organization and leadership for major areas of the organization
  
  
  

Skills

Operations Management, Risk Management, Process Improvement, Customer Service, Operational Costs, Reporting, Technology Trends, DHL Business Knowledge, Business Processes, Business Strategy, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation, Negotiation, People Management, Resourcing

Qualifications & Key Requirements

• Have an entrepreneurial mindset
• Be self-initiative and highly motivated
• Have business acumen and a strong operations interest
• Have creative drive and target-orientation
• Be a good and team success orientated leader. Lead by example
• Have high emotional intelligence. Be emphatic and highly skilled in motivating the team
• Be both strategic and hands on
• Capable of navigating in a global (matrix-) organization
• Be a problem solver focusing on possibilities
• Have very good communication skills - internally and externally
• Strong commercial drive and confident negotiator
• Be well structured, good at analyzing and planning
• Academic degree ideally in Logistics, Management, or a business degree
• More than 10 years of relevant working experience
  
  
  

Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.