Salesforce Administrator

At HopSkipDrive, our goal is to create opportunity for all through mobility.

We’re a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software and advisory services, we solve the biggest transportation challenges facing schools and school districts around the country.

Founded by three moms as a solution to their own transportation challenges, we’ve now facilitated more than 3.3 million rides and operate across over 13 states across the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company and has raised $100M in funding to date.

As a Salesforce Administrator you will be customizing our Salesforce platform by building, configuring and automating to drive efficiencies. You will work to connect Salesforce across our technology stack. Work with leadership to define system requirements and enable users to get the most out of our CRM.

What You'll Do

• CRM Management: Manage and maintain our Salesforce system, ensuring data accuracy and completeness.
• Process Optimization: Collaborate with sales leaders to identify bottlenecks and areas for improvement in the sales cycle. Propose and implement solutions to enhance efficiency.
• Data Analysis: Analyze and surface sales data and performance metrics, providing insights and recommendations for improving sales strategies.
• Support & Training: Provide daily support to the sales team, troubleshoot issues, assist in onboarding new sales team members, and offer ongoing training.
• Process Documentation: Create and maintain standard operating procedures (SOPs) for sales processes and ensure compliance.
• Sales Reporting: Generate and maintain regular sales reports and dashboards to provide visibility into sales performance, discrepancies, and trends.
• Collaboration: Work closely with cross-functional teams, including sales, legal, marketing, finance, and customer success, to ensure alignment and coordination in achieving company goals.
  
  

What You Bring

• Technical proficiency in Salesforce, Tableau, Excel, and Google Sheets.
• 5+ years of Salesforce experience in a fast-paced startup environment.
• Salesforce Advanced Admin Certification
• Additional certifications are a strong plus.
• A proactive and efficient approach to problem-solving.
• An ownership mentality, taking responsibility for identified deficiencies and addressing them appropriately.
• Strong attention to detail, data organization skills, and pattern recognition.
• An entrepreneurial attitude with an execution-focused mindset.
• Excellent interpersonal skills and a sense of humor.
• An affinity for great workday music.
  

Our Investment In You

We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer flexible vacation, medical, dental, vision and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices. The salary range for this role in Los Angeles, CA is $80,000 to $100,000. This position is remote and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set, certifications, and specific work location. The total compensation package for this role also includes equity stock options.

HopSkipDrive is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class.

• This role will be fully remote in one of the following states AZ, CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, WI**