LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Learn more in our Cookie Policy.
Select Accept to consent or Reject to decline non-essential cookies for this use. You can update your choices at any time in your settings.
FSF has been successful in serving SoCal's fire protection needs for nearly 50 years. Since then, we have grown into a dynamic team of creative minds and professionals with years of industry practice. FSF offers a fun and collaborative work environment where individuals are given the opportunity to learn and grow!
Job Summary
The Fire Safety First Administrative Assistant is more than administrative work, the role is the heart of the service team. The position ensures timely, correct support to both customers and technicians. The role requires exceptional efficiency in a fast-paced, multi-tasked work pace. The position interacts every day with customers, technicians, managers and handles emergencies when needed. The Administrative Assistant handles multiple tasks quickly, sometimes simultaneously, and is proficient in project management, time management and organization, and works collaboratively in a team dynamic. This vital position contributes to the strength and sustainable growth of Fire Safety First.
Essential Duties And Responsibilities
Works closely with company owners, managers and technicians to provide its customers with outstanding professional service
Serves as the conduit to enable the technician team to focus on job delivery and improve customer experience
Ensures client interactions are exceptionally handled; requests and concerns are accurately tracked, assigned, and resolved
Handles multiple interactions via, email, phone, TEAMS, online portals in fast timely, accurate manner, every customer matters
Prepares activities reports for management regarding service and contract billings, sends job out bids, processes invoices
Manages paper flow of work orders from sales reps and assists with dispatching technicians to job locations for timely completion of work at the job site
Procures material with vendors, track orders, reconcile orders, and process vendor invoices
Reviews field technicians' notes, creates reports, and files in online system
Creates client proposals and prepares orders for invoicing
Utilizes CRM sales database to create and manage quotes, sales orders, and invoices
Utilizes electronic filing systems for internal documentation and client deliverables
Works on one-time projects as needed
Performs other tasks or projects as assigned by supervisor.
Contributes to team effort by accomplishing and achieving results
Identifies change in processes and the optimal application to promote efficiency
Experience/Training/Education
High School Diploma
3+ years working in a service or administrative role
Proficient use of technical mediums, such as CRM, Word, Excel and TEAMS
Job Type
Full-time, on-site, Monday - Friday
40 hours a week
Special Requirements
Open to working OT
Benefits
401K/Roth Retirement Option with up to 4% Match, no vesting period
Medical Insurance Paid for Employee
Paid Time Off - 10 Days Accrued First Year
Employee Assistance Program
7 to 8 Paid Holidays
Option to add Dental and or Vision
Optional Life Insurance
FSA/HSA Program
About The Company
Fire Safety First is a full-service fire protection company serving all of Southern California. We strive to deliver fire protection and life safety solutions that protect people and assets from harm so that our communities continue to prosper. We specialize in the installation, repair, testing, and inspection of fire sprinkler systems, fire alarm systems, fire extinguishers, backflow preventers, underground fire lines, and more. Our company is growing and looking for talented individuals to join us in our mission!
Fire Safety First is committed to a respectful and purposeful work environment; this includes each team member taking responsibility for the greater good of the company and its goal to provide exceptional customer service. Each team member is expected to strive for excellence in all aspects of their work.
Additionally, Fire Safety First is an Equal Opportunity Employer; we proudly promote a diverse workforce and do not discriminate. We encourage all employees and applicants who meet the position requirements to apply for advancement within the organization regardless of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Harassment or inappropriate behavior of any kind is not tolerated and could be grounds for termination.
If assistance or an accommodation due to a disability is needed, please discuss with Human Resources and/or the hiring manager.
Seniority level
Associate
Employment type
Full-time
Job function
Administrative
Industries
Facilities Services
Referrals increase your chances of interviewing at Fire Safety First by 2x