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The Patient Access Liaison (PAL) is a regional, field-based position that provides clinical disease state education and product education to patients and their families for our rare disease portfolio of products, oftentimes in the patient’s home. This patient facing individual will work closely with patients, families, physicians and other office staff to prevent and address barriers to access and help insure optimal understanding for Catalyst’s medicines. The Patient Access Liaison (PAL) will also be responsible for supporting advocacy for patients and providing educational resources and opportunities for patients. The PAL will also interact with our HUB partners at Catalyst Pathways to ensure seamless communication with and to the patients and their families.
This is a remote position covering the Great Lakes geography. Potential candidates should reside in the Great Lakes region and have access to major airports in the preferred cities of Chicago, Detroit, and Indianapolis.
Responsibilities:
Educate patients and or their families on their disease and Catalyst’s FDA approved medication for their disease
Coordinate communication among key stakeholders to ensure patients have the clinical support required to transition successfully to therapy
Provide education to patients and or their families on access and affordability programs that may be available to them
Educate patients and or their families on reimbursement and insurance protocols that affect their ability to access therapy
Work cross functionally with other commercial personnel to resolve access issues for patients
Provide expertise to HCPs on health plan policies and procedures, including guidelines and timelines for Prior Approvals (when appropriate) and Appeals
Work cross functionally with Care Coordinators and Reimbursement Specialists at Catalyst Pathways to address any outstanding issues the patient and or family might have and escalate issues when appropriate
Conduct Connect Calls to discuss open cases (de-identified) in Catalyst Pathways with sales and market access to address any issues that are actionable and delegate as appropriate
Respect and Protect the PHI that is available to the PAL in their work with patients
Attend regional and national meetings and come prepared to contribute and participate
Document appropriately and accurately all interactions with patients and other stakeholder in the Patient Portal
Become an expert on recognizing and reporting AE and product complaints, along with documenting those interactions
Maintain ongoing contact with patients and their families to address unmet needs and offer compliant solutions so that patients may adhere to therapy when appropriate
Understand and participate in Patient Services Programs developed by agency partners
Ability to regularly work extended hours including attendance at business events on evenings and weekends
Education/Experience/Skills:
Bachelor’s degree and 5+ years in the Pharma/Biotech industry isrequired
Prior experience as a Field Reimbursement Manager
Experience in the Patient Services Department strongly preferred
Be able to work in a team environment that ultimately benefits the patients
Ability to work independently with patients for educational purposes and support
High comfort level working directly with patients and their families as their main point of contact for access and education
Can lead external customers including physicians, nurses and others to assist in achieving access for patients
Ability to independently identify access solutions and determine the appropriate plan for resolution
Work cross functionally with an external HUB to solve patient issues
Ethics above reproach and a strong compliance mindset
Must have a high degree of emotional intelligence coupled with empathy and listening skills
Technical Experience in at least two of the following areas
Rare Disease access or reimbursement
Managed Care or public payer reimbursement
Nursing
Specialty Pharmacy
Billing and coding
Patient Advocacy
Preferred bi-lingual fluent in English and Spanish
Ability to travel up to 70% of the time depending on the territory
Prefer applicants to live near a commercial airline HUB
EEO Statement
Catalyst Pharmaceuticals is an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status.
Recruitment & Staffing Agencies: Catalyst Pharmaceuticals does not accept unsolicited agency resumes. Agency resumes will only be accepted if the agency is formally engaged by Catalyst Human Resources.
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Health Care Provider
Industries
Internet Publishing
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