Patient Access Liaison-South Central
Patient Access Liaison-South Central
Catalyst Pharmaceuticals, Inc.
Miami, FL
See who Catalyst Pharmaceuticals, Inc. has hired for this role
This is a remote position covering the South-Central geography. Potential candidates should reside in the South-Central region and have access to major airports in the preferred cities of Houston, New Orleans, and Birmingham.
Responsibilities:
- Educate patients and or their families on their disease and Catalyst’s FDA approved medication for their disease
- Coordinate communication among key stakeholders to ensure patients have the clinical support required to transition successfully to therapy
- Provide education to patients and or their families on access and affordability programs that may be available to them
- Educate patients and or their families on reimbursement and insurance protocols that affect their ability to access therapy
- Work cross functionally with other commercial personnel to resolve access issues for patients
- Provide expertise to HCPs on health plan policies and procedures, including guidelines and timelines for Prior Approvals (when appropriate) and Appeals
- Work cross functionally with Care Coordinators and Reimbursement Specialists at Catalyst Pathways to address any outstanding issues the patient and or family might have and escalate issues when appropriate
- Conduct Connect Calls to discuss open cases (de-identified) in Catalyst Pathways with sales and market access to address any issues that are actionable and delegate as appropriate
- Respect and Protect the PHI that is available to the PAL in their work with patients
- Attend regional and national meetings and come prepared to contribute and participate
- Document appropriately and accurately all interactions with patients and other stakeholder in the Patient Portal
- Become an expert on recognizing and reporting AE and product complaints, along with documenting those interactions
- Maintain ongoing contact with patients and their families to address unmet needs and offer compliant solutions so that patients may adhere to therapy when appropriate
- Understand and participate in Patient Services Programs developed by agency partners
- Ability to regularly work extended hours including attendance at business events on evenings and weekends
- Bachelor’s degree and 5+ years in the Pharma/Biotech industry isrequired
- Prior experience as a Field Reimbursement Manager
- Experience in the Patient Services Department strongly preferred
- Be able to work in a team environment that ultimately benefits the patients
- Ability to work independently with patients for educational purposes and support
- High comfort level working directly with patients and their families as their main point of contact for access and education
- Can lead external customers including physicians, nurses and others to assist in achieving access for patients
- Ability to independently identify access solutions and determine the appropriate plan for resolution
- Work cross functionally with an external HUB to solve patient issues
- Ethics above reproach and a strong compliance mindset
- Must have a high degree of emotional intelligence coupled with empathy and listening skills
- Technical Experience in at least two of the following areas
- Rare Disease access or reimbursement
- Managed Care or public payer reimbursement
- Nursing
- Specialty Pharmacy
- Billing and coding
- Patient Advocacy
- Must be bi-lingual- fluent in English and Spanish
- Ability to travel up to 70% of the time depending on the territory
- Prefer applicants to live near a commercial airline HUB
Catalyst Pharmaceuticals is an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status.
Recruitment & Staffing Agencies: Catalyst Pharmaceuticals does not accept unsolicited agency resumes. Agency resumes will only be accepted if the agency is formally engaged by Catalyst Human Resources.
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