Patient Access Engagement Leader

Hi. We’re Hummingbird.

We’re a health technology services company with a mission to improve healthcare by better leveraging existing technology. We’re elevating the patient experience by reimagining how patients access care and how healthcare providers leverage their Epic platform. Join us and help build the healthcare experience we want for our communities, our families, and ourselves.

Summary

As a Patient Access Engagement Leader at Hummingbird, you will oversee patient access and contact center project scopes, timelines, and deliverables, manage project teams, maintain client relationships throughout the client lifecycle, and enhance sales expansion opportunities. You will build credibility with customers given your experience and leadership in the patient access domain.

Responsibilities

Compensation: Starting at $152,000+, based on experience.

Benefits Eligible: Yes

Travel: up to 25% for client visits, training, and company events.

Work Location: This position is remote. You must work from a location within the United States with consistent internet service.

Project Leadership

• Scope and lead comprehensive client projects, overseeing teams that conduct assessments and build roadmaps to improve client operations.
• Set timelines and hold project teams accountable for project execution across service stages.
• Accountable for deliverable creation, strategy and detailed plans that enable the strategy.
• Ensure projects are completed on time, within scope, and to the highest quality standards.
• Continuously assess and manage project risks and issues, developing mitigation plans as necessary.
  
  

Client Lifecycle Management

• Manage client lifecycle through Benchmark, Improve, and Migration-to-Operate stages.
• Develop and maintain strong client relationships, ensuring client satisfaction and retention.
• Serve as the primary point of contact for clients, promptly addressing their needs and concerns.
• Gather client feedback to drive continuous improvement of services.
  
  

Sales Expansion

• Enhance sales expansion opportunities by developing deep partnerships with clients.
• Demonstrate a thorough understanding of client needs and how Hummingbird can help them mature.
• Independently write compelling proposals, craft pitch slides, and deliver pitch presentations effectively to clients.
• Collaborate with the sales team to identify and pursue new business opportunities.
  
  

Market Positioning

• Increase the company’s visibility and influence in the market by actively participating in industry conferences and contributing to blog posts, whitepapers, and other marketing collateral.
• Deliver compelling presentations that highlight Hummingbird's value proposition.
• Disseminate market reports to increase the company's visibility and influence in the market.
• Engage with industry thought leaders to stay abreast of market trends and innovations.
  
  

Team Leadership

• Provide day-to-day supervision to help your team meet department and organizational goals.
• Review and guide project team members through project plans, deliverables, and project materials, ensuring expert quality is provided.
• Conduct regular 1-1s with team members, offering guidance and support to help them overcome challenges and achieve their objectives.
• Assist managers by providing input for performance evaluations, resource allocation, and workload management.
• Coordinate cross-functional work efforts and drive projects to timely completion.
  
  

Required & Desired Skills

Required Skills and Experience

• 8+ years of experience in project management and service delivery, in the Patient Access and/or Epic field.
• Proven experience in patient access project leadership, including scoping, planning, execution, and delivery of project materials.
• Strong client management skills, with a focus on lifecycle management.
• Demonstrated ability to enhance sales expansion opportunities through client partnerships.
• Leadership experience, with a track record of successfully managing and developing teams.
• Excellent communication and interpersonal skills.
  
  

Desired Skills And Experience

• Healthcare management consulting in the patient access and contact center domain.
• Strong proposal writing, slide and visual creation, and project pitching skills.
• Experience representing a company at industry conferences and presentations.
• Ability to work effectively in a cross-functional team environment.
• Familiarity with market trends and innovations in the Healthcare IT and patient access industry.
  
  

The Hummingbird Approach

We Value a Team That Brings Diverse Perspectives And Experiences To The Work We Do. While There Are Many Ways To Do This, People Who Are Successful At Hummingbird

• Lead with Respect by valuing kindness and working to actively foster an environment of inclusion and respect.
• Embrace Growth and seek out learning and growth for themselves and support those around them in their growth journey. They bring curiosity and an openness to innovation to all their interactions.
• Bring a Win Together mentality by approaching conflict directly, listening carefully, and seeking to understand. They problem-solve with the goal of finding successes, not trade-offs, for all involved.
  
  

Equal Opportunity Statement

Hummingbird Healthcare is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce.

Our mission is to provide a fair and inclusive recruitment process for everyone, and reasonable accommodations are available to any applicant who may need them. Please reach out to talent@hummingbird.healthcare to request accommodations and we’d be happy to chat.