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Identifying, communicating and helping to correct errors made by system users.
Checking to ensure that all accesses are up to date, in real-time.
Providing a central point of contact for all change requests and system alterations to business applications.
Creating and updating training manuals, policies, and procedures.
Provisioning new users, providing system training and customization.
Working with management to ensure key functionalities are understood.
Providing support for all system users. Escalating to senior IT staff if needed.
Building custom reports and dashboards specific to job functions.
Maintaining control of access rights, security settings, and user privileges.
Generating detailed process maps for sales, marketing, and business workflows.
Working with senior IT staff to manage project implementation and back-end integrations.
Serves as communications liaison within IT and between IT and the business for releases, outages and critical business impacting situations ensuring that communications are timely, accurate and relevant.
Other duties as assigned.
Required Qualifications:
University degree or college diploma in information technology.
3–5 years’ experience in consumer electronics, retail, ecommerce, and bike industry as an application analyst.
Must have strong analytical thinking, troubleshooting and problem-solving skills within complex enterprise systems such as SAP S4/Hana, Dynamics 365, NetSuite etc.
Must have strong understanding of one of sales, logistics, accounting, service or ecommerce business knowledge and solution design experience.
Must be solutions-oriented and have exceptional written, verbal and interpersonal communication skills.
Ability to learn and utilize new applications and software systems effectively and efficiently.
Flexibility to work in a fast-paced, priority-shifting environment.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
Retail and Wholesale
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