Information Technology Application Analyst

Essential Job Responsibilities:

• Identifying, communicating and helping to correct errors made by system users.
• Checking to ensure that all accesses are up to date, in real-time.
• Providing a central point of contact for all change requests and system alterations to business applications.
• Creating and updating training manuals, policies, and procedures.
• Provisioning new users, providing system training and customization.
• Working with management to ensure key functionalities are understood.
• Providing support for all system users. Escalating to senior IT staff if needed.
• Building custom reports and dashboards specific to job functions.
• Maintaining control of access rights, security settings, and user privileges.
• Generating detailed process maps for sales, marketing, and business workflows.
• Working with senior IT staff to manage project implementation and back-end integrations.
• Serves as communications liaison within IT and between IT and the business for releases, outages and critical business impacting situations ensuring that communications are timely, accurate and relevant.
• Other duties as assigned.

Required Qualifications:

• University degree or college diploma in information technology.
• 3–5 years’ experience in consumer electronics, retail, ecommerce, and bike industry as an application analyst.
• Must have strong analytical thinking, troubleshooting and problem-solving skills within complex enterprise systems such as SAP S4/Hana, Dynamics 365, NetSuite etc.
• Must have strong understanding of one of sales, logistics, accounting, service or ecommerce business knowledge and solution design experience.
• Must be solutions-oriented and have exceptional written, verbal and interpersonal communication skills.
• Ability to learn and utilize new applications and software systems effectively and efficiently.
• Flexibility to work in a fast-paced, priority-shifting environment.