Director - Growth Operations

Position Description

Job Title: Lead/Director – Growth Operations

Reports to: Vice President – Growth Operations

Location: Hybrid in New York City or Tampa; Remote in NY, NJ or Florida

About The Company

Founded in June 2023, Crete Professionals Alliance (Crete PA) aims to drive growth across accounting and professional service firms in the United States. Our initial venture in August 2023 involved acquiring a majority interest in the non-attest assets of a top 300 US-based national firm, positioning us alongside the top 100 US accounting firms based on cumulative revenue. With nearly ten partner firms, multiple deals under LOI, and substantial committed capital, Crete PA is poised to shortly become equivalent to a top 50 firm in terms of aggregate revenue, with ambitions to expand into a multi-country platform. Supported by ZBS Partners, a firm managing over $500 million in assets, and led by cofounders experienced in developing multi-industry platforms, Crete PA partners with local firms to enhance their independence while boosting their revenue and profitability.

About The Team

We are a national network of accounting firms. The Growth Operations team sits at the intersection of our central (HQ) and distributed Partner firm teams. It is responsible for program managing new firm integration into the platform, growing revenue across service lines, and improving quality and cost of delivery through the use of technology and people systems. The initiatives we partner on or own, tie back to talent and people operations, pricing and revenue operations, customers and service lines/categories as well as technology evaluation and implementation. We care about metrics like capacity growth and utilization, realization, client retention and growth, and Partner firm satisfaction and spend our time:

• Driving end-to-end strategic projects that result in the creation of a new business or accelerate the growth of an existing business
• Supporting Crete PA firms’ foray into new service lines which leverage the power and depth of our customer relationships and network
• Strengthening the market position of our member firms as leading accounting, advisory, audit and assurance
• Enabling the leaders and teams in our businesses to make smart decisions by bringing data, analysis, and expertise to bear on the problems we are solving

About The Role

We are looking for a dynamic, analytically-minded, Lead/Director to join our team. In this role, you will be responsible for driving conceptualization and execution of network-wide Growth Operations initiatives as well as building robust operations capabilities to enable the business to scale to $X00M revenue reliably. In the process of doing so, you will enable Crete PA and our partner firms to grow our share of the market for both core (Accounting, Tax, Audit) and non-core professional service lines, across geographies. This role calls for a combination of creative problem-solving, operational optimization, data analytics, and project management. Strong communication skills are required as this role will be externally facing. You should be comfortable in an "all hands on deck" environment, enjoy solving problems, and thrive in a hypergrowth startup environment. You will work cross-functionally with other teams and partners.

• Analyze: Quantify everything you do. Use data-driven decision-making to understand business trends and craft your recommendations to senior leadership and external partners.
• Strategize: Develop cases, prioritization frameworks, implementation plans, and growth strategies for service line expansion, cross-selling and pricing initiatives
• Turn strategy into action: Program manage all aspects of growing new and existing Partner firms in the network
• Collaborate: Work with internal and external customers to create new ways for firms to grow with the platform

What you’ll need:

Basic Qualifications:

• 8+ years of working in strategy, operations, consulting, analytics, tech, finance, or related fields.
• 1+ year(s) of experience directly managing 1-2 people
• An educational background in an analytically inclined field such as finance, economics, statistics, math

Preferred Qualifications:

• Management consulting, growth operations, or strategy work in a large marketplace or services business (3+ years preferred) with 2+ years of client-facing experience
• Bias toward action and simplification - constantly pushing toward alignment, clarity, and execution on tight timelines
• Excellent written and verbal communication skills
• Proficiency in Excel, writing memos and preparing presentation materials
• Strong analytical skills and the ability to tackle problems logically; Data-driven approach to decision-making and sound business judgment to determine project performance and financial viability, grounded in analytical thinking
• Super-collaborator and someone who proactively partners across teams
• Self-motivated, works independently, and has strong organization and time management skills
• A creative approach that enjoys experimentation and is willing to take bold bets despite the risk of failure

Since this position operates as part of a US East Coast-based team, please expect the typical working hours for this role to generally align with EST work hours to allow for effective collaboration. We offer flexibility in managing your schedule to maintain a healthy work-life balance while meeting business needs.

For New York, NY-based roles: The base salary range for this role is USD$175,000 per year - USD$210,000 per year. You will be eligible to participate in a bonus program and may also be offered other types of compensation. Additionally, you will be eligible for benefits

Crete Professionals Alliance is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.