Syntricate Technologies

Genesys Contact Center Consultant

Syntricate Technologies Tampa, FL
Syntricate Technologies

Genesys Contact Center Consultant

Syntricate Technologies Tampa, FL
3 months ago
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Job Description:

  • Design, implement, and maintain Genesys contact center solutions
  • Configure and optimize contact center infrastructure to meet business requirements.
  • Integrate Genesys software with existing systems and applications.
  • Troubleshoot and resolve technical issues related to Genesys solutions.
  • Provide technical support and guidance to ensure optimal performance and reliability.
  • Collaborate with cross-functional teams to develop customized solutions.

Responsibilities

  • Overall 5+ years of experience and proven experience with Genesys contact center technology.
  • Strong understanding of telecommunications principles and contact center operations
  • Proficiency in configuring and troubleshooting Genesys software components.
  • Excellent communication and teamwork skills.
  • Ability to work independently and prioritize tasks effectively.

  • Seniority level

    Mid-Senior level

  • Employment type

    Full-time

  • Job function

    Other

  • Industries

    IT Services and IT Consulting, Software Development, and Financial Services

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