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Salary Range: $38,000- $48,000 per year (depending on experience)
Job Description:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Assistant. As a Customer Service Assistant, you will play a vital role in ensuring the satisfaction and loyalty of our valued customers. You will handle incoming inquiries, provide accurate and efficient information, and strive to exceed customer expectations in every interaction.
Responsibilities:
Assist customers with product information, pricing, and order placement
Resolve customer complaints or concerns in a professional and timely manner
Provide exceptional customer service through various channels such as phone, email, and live chat
Process returns, exchanges, and refunds according to company policies
Collaborate with other departments to investigate and resolve customer issues
Maintain accurate and detailed records of customer interactions and transactions
Qualifications:
High school diploma or equivalent
Excellent verbal and written communication skills
Strong problem-solving and decision-making abilities
Ability to work under pressure and handle difficult situations with patience and professionalism
Proficient in computer systems and software applications
Benefits:
Health insurance
Dental and vision coverage
401(k) retirement plan
Paid time off
Professional development opportunities
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Business Consulting and Services
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