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Design, implement, and maintain Genesys contact center solutions
Configure and optimize contact center infrastructure to meet business requirements.
Integrate Genesys software with existing systems and applications.
Troubleshoot and resolve technical issues related to Genesys solutions.
Provide technical support and guidance to ensure optimal performance and reliability.
Collaborate with cross-functional teams to develop customized solutions.
Responsibilities
Overall 5+ years of experience and proven experience with Genesys contact center technology.
Strong understanding of telecommunications principles and contact center operations
Proficiency in configuring and troubleshooting Genesys software components.
Excellent communication and teamwork skills.
Ability to work independently and prioritize tasks effectively.
Thank you,
Pallavi Verma, Sr. Technical Recruiter
Syntricate Technologies Inc.
Phone#: (781) 552-4333| Email to: pallavi@syntricatetechnologies.com
MBE & E-Verify Certified
IT Services & Solutions | IT, Non-IT & Medical Staffing services
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Seniority level
Mid-Senior level
Employment type
Contract
Job function
Other
Industries
Information Technology & Services
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