IT Help Desk Technician
IT Help Desk Technician
Wm. T. Burnett & Co.
Jessup, MD
See who Wm. T. Burnett & Co. has hired for this role
Description
Responsibilities
- Provide help-desk and email support for local and off-site users
- Maintain current knowledge of the Windows 10 environment; networking; access technologies
- Installing and maintaining workstations, printers, switches, routers, Wi-Fi access points, battery backups and cabling
- Installation of new software and software upgrades as needed
- Work with hardware and software customer support service organizations as required to resolve problems
- Maintain user workstation operating system updates and virus protection applications and their deployment
- Apply diagnostic techniques to identify problems; perform root-cause analysis; and recommend permanent solutions
- Assist in the administration of remote user workstations and resolution of remote connectivity issues as needed
- Participate in special projects as needed
- Support 3rd party software packages as needed
- Share technical and functional expertise with other members of the IT team
- Attend training sessions, read instructional manuals, and read industry periodicals to maintain a current understanding of the various production operating systems and software
- Occasionally work during non-business hours to perform maintenance and installations.
- Additional responsibilities as required
Required Skills and Experience:
- Associates Degree in a related technical discipline or the equivalent combination of education, technical certifications, training and work experience
- At least 2 years of relevant technical experience supporting helpdesk operations
- Experience providing technical support for computer hardware, networks, account administration, and office automation software via telephone
- Hands-on experience creating, updating and deploying OS images.
- Good understanding of computer systems, mobile devices and other tech products
- Installation and management of routers, switches and other network equipment
- Ability to work with minimal supervision
- Excellent communication and customer service skills
- Testing and installing third party software products
- Back up technologies
- Experience supporting Microsoft Office products
- Experience in supporting mobile devices such as Android, iPhones (and other, similar technologies)
- Spiceworks
- Sharepoint
- MaaS360
- Trend Micro AV
- Trend Micro full disk encryption
- Connectwise Automate (formerly known as Labtech)
- Veeam Backup
- iDrive
- IBMi
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Textile Manufacturing
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