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Anatomy IT helps healthcare providers deliver exceptional patient care through technology and cybersecurity solutions. With 30+ years of experience, we understand healthcare organizations' unique risks, opportunities, and challenges. Anatomy IT is one of the largest and fastest-growing healthcare IT companies, partnering with over 1,100 clients serving 32,000 healthcare staff nationwide, including ASCs, physician groups, and hospitals
Responsibilities
We are looking to fill a full-time, Systems Engineer 1 - Field position. Whether performing proactive maintenance, reactive support, or scope-based project services, Systems Engineers are responsible for delivering IT solutions with the highest standards of service, quality, and efficiency so that every interaction results in a positive outcome for the client and for Anatomy IT . The Systems Engineer 1 level has a focus on addressing user requests, supporting desktop hardware and peripherals, and performing proactive maintenance to head off potential problems before they impact the client
Critical Functions And Responsibilities
Provide reactive technical support (remote or on-site)
Working service tickets as assigned by dispatcher
Utilizing appropriate tools and resources to resolve IT problems
Escalating tickets to next-level technical resources as needed or prescribed by SLA
Staying current with general industry knowledge and technologies used by our clients
Participating in after-hours on-call support rotation as assigned
Perform proactive maintenance (remote or on-site)
Working from recurring checklists to ensure appropriate maintenance and security of client IT systems as prescribed by managed services contract
Monitoring and maintaining backup and archive jobs, troubleshooting backup failures, and performing periodic test restores to ensure recoverability of client data
Monitoring client IT systems and responding as needed to failures and alerts
Deploying hardware and software patches and updates
Participate in delivery of technical projects (remote or on-site)
OS configuration, software installation and physical deployment of workstations
Assisting with physical installation and “hands on” support for server and network projects
User account creation and software installation for onboarding, migration and upgrade projects
Working from project plans to meet scope, schedule and budget requirements
Maintain accurate documentation
Creating and updating documentation of client systems, passwords and configurations
Documenting problem resolutions in knowledge base system for future reference
Documenting work performed and problem resolutions in service tickets using standard note templates
Accurate, detailed and real-time entry of time worked and expenses incurred
Communicate with clients and team members
Communicating in a clear, concise and professional manner with clients and team members across all modes of communication
Choosing the appropriate communication medium for the message and audience
Responding to email and voicemail messages in a timely manner
Proactively communicating with customers about the status of service tickets and project tasks
Education & Expertise
A Systems Engineer who understands that being a strong technical generalist is a must. You have deep roots with exposure to servers, networks, and applications administration. You also thrive in diverse environments and have proven skills to mentor and lead teams. You will also have:
Intermediate knowledge of desktop hardware, operating systems and applications
Basic knowledge of:
Microsoft server operating systems
IP networking and security
Email and collaboration tools
Firewall configuration
Technical certification (A+, Associate Degree in Applied Science) or equivalent combination of education and experience
Aptitude for technical troubleshooting and general problem-solving
Technical understanding and expertise in the following:
Anatomy IT embraces those that demonstrate a deep passion for solving the problems of healthcare with enthusiasm for building positive working relationships and winning as a team. We believe in putting our customers first, empowering our people to drive growth, being technologically innovative, simplifying the complex, delivering results to our commitments with a sense of urgency while embracing diversity, equity, and inclusion.
Benefits
We love collaborating and working together as a team. Our benefits include healthcare (medical, dental & vision), 401K fund contribution, paid-time-off, short & long-term disability, and a family atmosphere of caring and concern for each team member.
EQUAL OPPORTUNITY EMPLOYER
We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be a comprehensive list of all responsibilities, and skills required of employees.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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