Business Analyst / Quality Assurance Analyst I

At Berkley Entertainment, our team’s industry experience and collaborative approach leads to great client solutions — and this is by design. We are here to assist with customizing products and services that are tailored to respond to each client’s unique exposures.

Our business model is focused on you and providing peace of mind — the way we operate, the team we have built, current and planned future products, and the way we interact with clients — will meet or exceed your expectations.

The Business Analyst/Quality Assurance Analyst partners between the IT and the business teams to provide software application support related to business analysis, data analysis, quality assurance testing, and help desk support related to a variety of software applications. S/he reviews, analyzes and evaluates user requests, coordinates and monitors requests to a successful resolution.  Key functions include but are not limited to:

• Documenting business requirements for small to medium system requests and test plans/test cases for all projects.
• Working with the customer community (Internal and External) and software development teams to deliver functional requirements and testing of user interfaces and data sources
• Monitororing, auditing and analyzing activity in business data processing systems for proper data input, coding and interchange of data feeds between disparate source systems
• Identifying, monitor,ing tracking and resolving production related system errors
• Eliciting requirements using discussions, document analysis, use cases, scenarios, and workflow analysis on small to medium projects
• Defining and executing test plans on all projects
• Participating on project teams and understanding project plans, roles, goals and timelines

• Ideally 2+ years of Commercial Insurance experience
• IT experience includding requirements gathering and systems testing preferred
• Demonstrate good judgment in what and how to communicate with a variety of clients and achieve results (strong sense of customer service)
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Demonstrate effective verbal and written communication skills, preparing written business requirements and test plans that are grammatically correct
• Demonstrate organizational skills while working on multiple project initiatives
• Demonstrate ability to work effectively with individuals throughout the organization
• Exhibit objectivity and openness to others views and contributes to a positive team spirit
• Ability to seek guidance or input from mentors and supervisor