Business Analyst/QA Analyst

Business Analyst/Quality Assurance Analyst
Los Angeles or Pittsburgh office - Hybrid onsite 2-3 days per week

Team Description
We are a small team supporting a large set of systems including numerous websites, contact management, email outreach, mobile applications, publishing systems, process management, and analytics, as well as our internal systems (CI/CD, build, monitoring, logging, etc.) that helps us keep everything running optimally.

Position Summary
In this role you will help define, test, launch, and manage quality digital products and systems. As a BA/QA analyst, you should be a strong problem solver who can identify and document the relevant details of system design, from requirements gathering to final product testing. This will require the ability to think critically and have a thorough understanding of the web application development process, including daily collaboration with front- and back-end developers and designers. You should be an advocate for user-centered solutions and expect to proactively lead BA/QA work throughout a project's lifecycle.

BA Analyst Responsibilities

• Project management of team efforts. Help lead project and application planning activities including planning, scheduling, meetings, communications, and documentation.
• Work with key project stakeholders to analyze the feasibility of, and develop requirements for, new systems and enhancements to existing systems; ensure the system design fits the needs of the users.
• Identify business rules and opportunities for improving business processes.
• Management of SaaS systems including setup and configuration, reporting and troubleshooting.

QA Analyst Responsibilities

• Work closely with developers, project managers, and operations team members on testing and deployment activities.
• Create and execute test plans/cases based on evolving project requirements.
• Test web applications and off the shelf applications.
• Identify and document application issues.
• Lead UAT activities including writing User Acceptance Test (UAT) cases.
• Lead application deployment activities.

Requirements

• 2+ years of experience as a QA analyst, technical business analyst or technical project manager
• 2+ years of experience testing web-based and off the shelf software applications
• Strong communication skills, both written and verbal
• Proven ability to lead project team activities in an Agile/Scrum/Lean team environment
• Experience in major areas of testing cycle - gathering, documenting, and analyzing requirements, providing estimates, creating test plans/cases, creating process diagrams, logging bugs, coordinating UAT, change management, deployment support.

Nice to have

• Basic high-level knowledge of web design and familiarity with core technologies such as Web Analytics, Search Engines, Content Management Systems, HTML, JavaScript - ability to test major application tiers (user interface, middle tier, database, back-end / infrastructure components).
• Experience with a variety of testing and/or development tools such as Jira, Confluence Git, Selenium, etc.
• Administration of Jira, Workfront, Salesforce or similar SaaS products.
• Familiarity with Adobe products including Creative Suite (InDesign, Photoshop), AEM and Analytics.