IT Support Specialist
Dermapure
Montréal-Ouest, Quebec, Canada
See who Dermapure has hired for this role
With ambitious goals, you aim to contribute to shaping the future within a company that values your expertise and input. Are you seeking an employer that provides flexibility and opportunities for professional development?
- Two positions are available: one 100% on site at the Montreal office and one is fully remote*.
- Competitive compensation
- Hybrid position with flexible schedule
- Comprehensive group insurance program
- Access to telemedicine
- Advantageous discounts on medical-aesthetic treatments and products
- Summer schedule
- Office close between Christmas and New Year's Day!
- Diagnose and resolve incidents related to computer and mobile device use by handling various tickets.
- Provide local and remote support via phone, email or online forms to employees in the use of various computer equipment, systems and software.
- Work with network administrators to resolve incidents and problems.
- Perform maintenance tasks.
- Participate in various integration and enhancement projects.
- Document all details of requests and incidents and troubleshoot incidents in the service center and ticketing system.
- Travel occasionally to support clinics (Canada).
- Minimum 3 years' experience in IT support.
- Spoken and written languages: French and English.
- Excellent customer service.
- Knowledge of : Windows 10/11, MacOS, iOS, Office 365, Microsoft Teams and Sharepoint, Active Directory, Remote Desktop Applications, ITIL, ITSM.
- Clear and empathetic communication with interpersonal skills.
- Time management, priority management and triage skills.
- Demonstrate autonomy and flexibility.
- Demonstrate integrity and discretion.
- Handle stressful situations appropriately.
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Health, Wellness & Fitness
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