266 Adult Mental Health Case Manager SP 3/4

Under the supervision of the Center Manager, this position is responsible for the delivery of clinical services and community supports to persons with severe and persistent mental illness, as defined by the state authority, Health and Human Services Commission (HHSC). Services are to be provided according to the Texas Resiliency and Recovery (TRR) Model, and must conform to the Performance Contract, Community Service Standards, and Helen Center policy and procedures, and Medicaid standards.

Responsibilities Include, But Are Not Limited To

The incumbent assists consumers in making informed choices, educating them on community resources and assisting with accessing services. The incumbent schedules uniform assessments and updates recovery plans in accordance with consumer need. This position will be required to serve on-call after regular business hours, for which compensation is provided. The incumbent must provide face-to-face assessment and crisis intervention services to any person requesting help or presenting a crisis at any time. Teamwork, initiative and positive example in work habits are always expected. Provides consultation and support to fellow staff as needed. This position requires an aptitude for working with severely mentally ill, often impoverished people; and for seeing this work as a clinical specialty in which we take great pride. The incumbent should have knowledge and skills in assessment, recovery planning, and community support services for children, adults, and geriatric persons with mental illness, as well as knowledge of psychotherapeutic medications and basic casework skills. This position aids keeping unassigned caseloads up to date and/or assistance to caseworkers with assigned caseloads as needed. The incumbent is accountable to the Center Manager. HFC incorporates principles of trauma-informed care throughout the agency, emphasizing cultural sensitivity and a safe and respectful environment for all individuals served and staff. All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position. Reassignment is a condition of employment that may occur at the employer’s discretion. Your work location and hours could change based on program needs.

Education, Training, And Experience

Bachelor’s degree from accredited college or university with major in social, behavioral or human services field. Licensure is not required. Experience with Severe and Persistent Mental illness is preferred but not required.

Must have valid driver’s license and be insurable to drive Center vehicles. Must pass and maintain all Center mandate trainings and all trainings required for certification.

Knowledge, Skills, And Abilities

• Ability to read and proof correspondence, reports and computer printouts manually, etc.
• Good spelling and grammar skills.
• Ability to write progress notes according to standard, assessments, brief mental status exams, memos, letters, various complex reports and miscellaneous other documents with acceptable spelling and grammar.
• Ability to relate verbal instructions, communicate in a courteous and effective fashion with co-workers, consumers and families, agencies and the public.
• Display a customer service orientation; at all times treating customers as equals and partners.
• Skilled in the use of personal and network computers, word processing, database, spreadsheet and office management software (Microsoft Office), CMHC, familiarity with CARE.