IT Support Engineer

The IT Support Engineer will be a vital member of the leadership team of the North American division of Edged Data Centers. In this position you will work directly with the Edged IT Director and Edged staff and be responsible for being the primary IT support and technical specialist. We are looking for someone who can execute from start to finish. You will be responsible for troubleshooting technical issues and providing solutions. Attention to detail and the ability to keep day-to-day operations stable will be crucial.

The IT Support Engineer needs to be an agile, team-focused individual, with proven professionalism, who is comfortable in a rapidly changing environment. The right person is trustworthy with confidential information, highly organized, self-motivated, has excellent communication skills, can think strategically, and works equally as well independently as with a team. Edged strives to maintain smooth operations and achieves this by empowering our people, by providing autonomy and flexibility in the way we work, by developing a habit of constant, open communication, and by creating a culture of excellence, appreciation, trust, and respect.

About Edged

Edged is a fast-growing global network of carbon neutral, zero-water data centers that leads the industry in energy efficiency. Edged is backed by a deep proprietary technology stack including advanced waterless cooling, renewable microgrid systems, ultra-clean generators, and waste-to-fuel solutions. The platform is designed for rapid deployment and has so far announced nine major projects in construction in the U.S., with many more in development.

The North American division of Edged is a joint venture between an affiliate of Endeavour and one of the largest private multinational corporations with business lines including technology, energy, engineering, as well as other materially related economic sectors. Endeavour is a purpose-driven organization helping innovators to develop and launch solutions for global challenges in the areas of energy, water, and waste to guarantee renewable energy and clean water to everyone, everywhere. Endeavour companies are made up of passionate change-makers who want to leave the world better than the way we found it. Today, Endeavour is deploying solutions that are immediately scalable and profitable, including EV charging, data center cooling, and energy systems.

Key Responsibilities

Include but are not limited to:

• Serve as the first point of contact for users seeking technical assistance from our corporate and data center environments.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided.
• Walk the user through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in tickets.
• Pass on any feedback or suggestions by users to Edged & Endeavour IT internal teams.
• Identify and suggest possible improvements to procedures and processes.
• Create IT knowledgebase articles and update existing articles accordingly.
• Complete all support and administrator requests of Microsoft 365 and other SaaS platforms.
• Procure requested hardware equipment and maintain asset inventory list.
• Assist with IT technical implementations to meet business requirements
• Other duties as assigned.

Skills & Requirements

Education / Experience

• 3+ years' experience in IT support, troubleshooting, problem solving and operations.
• Two-year associate degree in information technology, computer science or related field.
• IT support experience in data center/microgrids/mission critical facilities preferred.
• Possesses professional IT certifications (A+, Sec+, Azure, AWS) preferred.

Specific Skills / Abilities

• Critical Thinker
• Work in a fast-paced environment
• Solve complex problems
• Strategies and scale ideas and solutions
• Trustworthy and reliable
• Self-Starter and ability to work independently
• Ability to work with technical and non-technical staff
• Strong written and verbal communication skills

Great Place to Work

Enjoy…

A fast-paced, entrepreneurial culture focused on innovation.

A flexible, autonomous work environment.

A culture of respect, learning, and excellence.

Experienced, highly talented experts as team peers.

Growth and travel opportunities.

A team of change-makers having a significant impact on people and the planet.

Position: IT Support Engineer

Full-Time or Part-Time: Full-Time

Reports to: IT Director

Location: Remote

Contact: edcrecruiting@edged.us