Technical Solutions Engineer

A true disruptor in the Digital Engineering space, SBE Vision is a pioneer-minded, fast-growing start-up company. Our success largely relies on the passion of our employees, who are committed to turning their projects into success stories. We value curiosity, openness of mind, reliability, and transparency.

Our Sales and Customer Success team is looking for a Technical Solutions / Implementation Engineer to join our rapidly growing team. You will be part of a small team working directly with customers on custom implementations of the SBE platform. You will drive the onboarding and implementation processes, grow adoption, and ensure excellent partner retention and high satisfaction. You will leverage your technical expertise to address and resolve deployment and integration challenges. As the primary contact for our customers, you will have a tremendous impact on defining the product roadmap.

It’s an ideal role for someone who loves learning new technologies and enjoys interacting with similar-minded, visionary engineering leaders seeking to be on the cutting edge of Digital Transformation.

The role:

• Become an expert on SBE Vision’s Digital Thread functionality
• Work closely with internal and external technical stakeholders to ensure deployment and integration within customer’s CaaS environments
• Document and deliver product feedback and new requirements from the field.
• Ability to demonstrate to existing customers SBE’s key strengths and differentiators.
• Verify the operability of product configurations within the customers' environment.
• Conduct training for onboarding new customers.
• Serve as the technical liaison and collaborate with the engineering team to share knowledge and insight gained through customer engagements.
• Maintain relationships with partner teams and clients (internal and external) and present technical opportunities in a consulting capacity.

About you:

• Strong technical and problem-solving skills, the ability to understand and troubleshoot systems and application flows, dive deep into complex problems & find their root cause.
• Curiosity to learn and assimilate technical information quickly, with enthusiasm to share and teach others.
• Keen analytical skills and a belief that every problem has at least one solution.
• Outgoing and comfortable working with and collaborating across various organizations and technical expertise.
• Ability to take an assignment and successfully execute it with little oversight.
• Enjoy working with, supporting, and teaching customers.
• Strong ability to multitask and prioritize well in a fast-growing, dynamic work environment.
• Strong written and verbal communication skills.

Required Qualifications:

• Bachelor's Degree - preferably in Computer Science, Information Systems, Engineering, or equivalent discipline
• 3-5 years of engineering work or technical support experience
• Experience troubleshooting & debugging enterprise software
• Ability to diagnose browser-based errors
• Knowledgeable in container microservices
• Familiarity with project management tools
• Excellent analysis skills and the ability to develop processes and methodologies
• Ability to travel up to 25%
• Must be authorized to work in the U.S. without company sponsorship

Bonus points for:

• Experience coding in an industry-standard language (e.g., Java, Python, C++, Objective-C, JavaScript)
• Experience collaborating in a cross-disciplinary engineering environment
• Experience working in a cloud environment (AWS, Azure, GCP, etc.)
• Experience working with REST API, HTML, CSS, JavaScript
• Knowledgeable in CAD, SysML, PLM, MBSE, or other common engineering software
• Experience communicating technical concepts to non-technical, technical, and mixed audiences
• Prior exposure to Ontologies
• Experience in a fast-growing tech startup