ServiceNow Developer
Responsibilities
Requirements Analysis:
Work closely with business analysts and end-users to gather and understand requirements.
Analyze business processes and identify opportunities for improvement using the ServiceNow platform.
Design And Development
Design and implement ServiceNow solutions based on best practices and in alignment with business requirements.
Develop custom applications, modules, and integrations within the ServiceNow platform.
Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and other ServiceNow components.
Integration
Collaborate with other IT teams to integrate ServiceNow with existing systems and applications.
Design and implement RESTful APIs and other integration methods to connect ServiceNow with external platforms.
Automation
Implement automation workflows using ServiceNow Orchestration and Flow Designer.
Develop and maintain scripts for automated tasks, such as data imports, exports, and system maintenance.
Configuration Management
Manage configuration items (CIs) and relationships within the Configuration Management Database (CMDB).
Ensure the accuracy and completeness of CMDB data.
Incident And Problem Management
Contribute to the development of incident and problem management processes within ServiceNow.
Collaborate with support teams to resolve issues and improve overall service reliability.
User Training And Support
Provide training to end-users on ServiceNow functionalities and best practices.
Offer technical support and troubleshooting assistance to ServiceNow users.
Documentation
Maintain detailed documentation of ServiceNow configurations, customizations, and integrations.
Create user guides and documentation for internal use.
Requirements Analysis:
Work closely with business analysts and end-users to gather and understand requirements.
Analyze business processes and identify opportunities for improvement using the ServiceNow platform.
Design And Development
Design and implement ServiceNow solutions based on best practices and in alignment with business requirements.
Develop custom applications, modules, and integrations within the ServiceNow platform.
Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and other ServiceNow components.
Integration
Collaborate with other IT teams to integrate ServiceNow with existing systems and applications.
Design and implement RESTful APIs and other integration methods to connect ServiceNow with external platforms.
Automation
Implement automation workflows using ServiceNow Orchestration and Flow Designer.
Develop and maintain scripts for automated tasks, such as data imports, exports, and system maintenance.
Configuration Management
Manage configuration items (CIs) and relationships within the Configuration Management Database (CMDB).
Ensure the accuracy and completeness of CMDB data.
Incident And Problem Management
Contribute to the development of incident and problem management processes within ServiceNow.
Collaborate with support teams to resolve issues and improve overall service reliability.
User Training And Support
Provide training to end-users on ServiceNow functionalities and best practices.
Offer technical support and troubleshooting assistance to ServiceNow users.
Documentation
Maintain detailed documentation of ServiceNow configurations, customizations, and integrations.
Create user guides and documentation for internal use.
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Engineering and Information Technology -
Industries
IT Services and IT Consulting
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