IT Help Desk Technician

About Aktion

Aktion Associates, Inc. is a national ERP software Reseller in the top 20 of the VAR 100 reseller market, as well as voted top workplace in 2023. We have a high-growth technical environment with a workforce of over 200 professionals. We have a (3) year growth initiative to build our total workforce to 300. The workforce is highly skilled and consists of application consultants, software engineers, and networking engineers located throughout the U.S.

IT Help Desk Technician

Aktion Associates is a nationwide Cloud Hosting and Managed Service Provider - and we're looking to strengthen our professional services team. We’re hiring Level 1 and Level 2 Help Desk Support/Network Operations Center Engineer to join our team.

Core Responsibilities

• Provide a positive customer engagement by delivering a high level of support and timely response to customer inquiries.
• Resolve customers IT issues and addressing a wide range of issues with hosted servers as well as client’s networks, servers and PCs.
• Support business-critical areas of Aktion’s data center customer deliverables, ranging from basic user computing questions to advanced virtualization and storage.
• Tracking and resolving every customer request.
• Proven ability to solve IT issues.
  
  
  

Required Skills/Education

• 3-5 years of IT Help desk support, MSP, or general IT experience desired
• 0-2 years of experience with Bachelors or Associates degree or equivalent industry experience and certification
• Understanding of network and endpoint topology
• Customer service oriented and the ability to problem solve are competencies required for this role
• Desired knowledge of/skilled in: Microsoft Desktop and Server, Active Directory, Virtualization Basics, and Security Practices
  
  
  

This position offers a competitive salary, with the potential for a performance-based bonus.

Aktion Associates offers a comprehensive benefits plan including an employer matching 401k plan.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact HR at hr@aktion.com and let us know the nature of your request and your contact information.

Aktion Associates is an Equal Opportunity Employer. Please visit www.aktion.com for more information about Aktion Associates