Level II Help Desk Engineer

Who We Are

Dart is a leading Managed Services Provider (MSP) located in Tampa, FL with clients located across the US. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.

Level II Help Desk Engineer

We are looking to fill this role in Tampa, FL as an addition to our Services Team. The Help Desk Engineer Level 2 is responsible for second-tier support for PC and server hardware and software, mobile devices, firewalls, network services, and any other technical issues that might arise for our clients. The ideal candidate is enthusiastic, positive and possess great customer service skills.

Your day to day

• Field incoming Help Desk requests via both telephone and work orders in a courteous manner.
• Provide Level 1 & 2 Desktop / Server support.
• Work in fast-paced environment simultaneously handling multiple clients.
• Troubleshoot a wide range of software applications.
• Provide training and troubleshooting for Tier 1 support team.
• Utilize RMM and PSA platforms to maximum efficiency.
• Maintain timely and accurate documentation of work performed.
• Participate in the On-Call Rotation.
• Adhere to LSI company policies and best practices.
  
  

Your Experience

• 1+ years of technical experience working with small to large business environments
• Excellent customer service skills
• Knowledge of basic network protocols (TCP/IP, DHCP, DNS, VPN, SMTP, etc.)
• Working knowledge of Active Directory, Terminal Services, Hyper-V and Office 365
• Able to lift 75 pounds (Servers, Computers, Network Hardware, Cabling, etc.)
• Ability to work independently within a team based environment
• Personal transportation and valid license required
• Preferred skills in the following areas:
• Desktop & Server Support OS Windows (All Versions)
• eFolder Backup and Disaster Recovery solutions
• SonicWALL / WatchGuard Firewalls
• PSA – ConnectWise
• RMM – LabTech
  

What We Do For You

At Dart we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.

Benefit Highlights

• Competitive benefits package, including medical, dental, vision, and life insurance
• 401k match
• Unlimited Approved PTO after one year (2 weeks your first year)
• 10 Holidays including your Birthday and a Floating Holiday!
• Gym reimbursement
• Amazon Prime reimbursement
• 40 Hours for Volunteer Time
• Paid Maternity and Paternity leave
• Paid certifications
• Learning and development programs