Optical Manager
Optical Manager
eyecarecenter, OD, PA
Winston-Salem, NC
See who eyecarecenter, OD, PA has hired for this role
Responsibilities:
60%
- Direct and execute planning, prioritizing and delegation skills to maximize the overall sales and profitability of an individual store location through the effective execution of Total Patient Experience (TPE).
- Develop and maintain a good working relationship with doctor/doctors associated with store location and serve as liaison between doctor and store personnel.
- Develop maximum productivity through employee training and development as well as proper scheduling to the needs of the patient.
- Human Resource Management: Recruitment, selection, training, counseling, and development of Associates to include coaching of KPI scorecard results
- Conduct Performance Appraisals and salary administration. Enforcement of corporate policies and procedures. Responsible for all aspects of supervision.
- Implement, manage and reinforce (TPE) in an effort to enhance the customers experience to include: prompt greetings, professionalism, selling standards to include the "Quality inspections", exercise judgment in achieving revenue and EBITDA growth.
- Provide guidance on optical equipment usage, proper medical chart handling, insurance, and billing, frame and contact lens selection, policies and procedures, and computer software
- Motivate employees by remaining positive and communicating any changes or news in a supportive and constructive way
- Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPPA & OSHA requirements, hazardous material handling and waste disposal
- Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined in Accounting SOP, and submit required financial documents accurately and on schedule.
- Execute day-to-day operations of the office by ensuring the following is completed: Employee scheduling, weekly meetings, report generation, inventory assessment, supply ordering, employee training and other duties as assigned or needed within the office
- Other duties as assigned by District Manager
- Bachelor's Degree in Business Administration, Healthcare Management or a related area of study preferred
- Minimum of 2 years of optical management or industry-related experience
- Communication, interpersonal and negotiation skills.
- (Licensed GM: Completion of State Certification).
- Communication, interpersonal and negotiation skills.
- Ability to read, analyze and interpret insurance forms.
- Favorable result on Background Check.
- Must have own vehicle and be insured, licensed driver in current state of residence.
- Must be at least 18 years of age
- Have ABOC or obtained with first 2 years of employment (preferred, not required)
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of organization
Physical Requirements:
- Regular bending, lifting, carrying, reaching and stretching
- Ability to move throughout the office
- Ability to remain standing for long periods of time
- Lifting heavy boxes and accessing high shelves
Work Environment:
- Work changing schedules to meet business demands
- Calculate, manipulate, and interpret numbers/data
- Problem solve, reason and resolve issues effectively
- Use independent judgment and discretion
- Meet customer expectations
- Work under stress with interruptions and deadlines
- Use computer effectively and view computer screen
- Exhibit empathy in all situations
- Medical, Vision, Dental
- 401k + Employer Matching
- Paid Time Off, Holidays
- Competitive Base Pay + Bonus
- Optical Education Reimbursement
- Paid Maternity Leave
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Engineering and Information Technology -
Industries
Technology, Information and Internet
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