Tech Support/Desktop Support-
Tech Support/Desktop Support-
PiplNow LLC
Ridgefield Park, NJ
See who PiplNow LLC has hired for this role
Location: Ridgefield Park, NJ 07660
Duration: 12 months
Client: SamsungTeknotrain
Rate: $25/Hour on W2/C2C-Keep 4-5 Margin
Primary Responsibilities
Serve as an escalation point of contact for internal applications, hardware, mobile, and remote technology.
Follow up on any outstanding issues with customers regarding the status and closure of incidents/requests.
Provide VIP Support for Executives.
Troubleshoot and resolve all hardware, software, and network problems.
Escalate issues to third-level support teams.
Document procedures, FAQs, and inventory of assets.
Must be willing to travel up to 10% of the time.
Qualifications
Strong working knowledge of core applications including Windows 7/10, Microsoft Office, Imaging Software, SCCM, and Active Directory.
Experience with Helpdesk ticket tracking software and remote desktop support tools.
Excellent problem-solving, communication, and interpersonal skills.
Ability to prioritize and organize work to meet defined SLAs.
Be able to work as a team member.
Android mobile in corporation experience.
Mac in corporation experience is a plus.
Excellent communications and customer support skills.
Requirements
Bachelor's degree preferred with at least 4 years of Corporate Help Desk, Desktop Support experience, or the equivalent combination of education and/or experience.
Knowledge of Windows 7/10/11, Office 2016/2019/2021, PC hardware, Remote Support, and VPN.
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Staffing and Recruiting
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