Junior Desktop

Phone/Skype Hire. Onsite from day 1 (Backfill Position...........)

Location: Albany, NY

Duration: 12- 24+ months (High Possibility of Further Extensions)

Responsibilities

• To professionally and courteously answer Help Desk calls/e-mail messages as they come in ensuring that every location has support coverage.
• Use of LanSweeper, ITSM and remote desktop to provide level 2 technical support; monitoring work queues, opening, updating and closing ITSM Incidents.
• Thoroughly and accurately document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
• Acts as single point of contact for users of the Department’s Information Technology (IT) services and directs questions and report problems regarding services and products.
• Installation of desktop hardware / peripherals and printers.
• Candidate may be expected to lift equipment that may weigh up to 50 lbs. and be required to run cables under desks and other furniture.
• Installation of individual software packages, as needed, for all users.
• Use of imaging software to expedite large equipment roll-outs.
• Support and deployment of MS Office products. "
  
  

Skills Needed

12 Months experience on HelpDesk duties, dealing with customers, taking Level 1 and Level 2 Help Desk tickets.

12 Months experience troubleshooting hardware and software and troubleshooting Windows 10 applications and OS.

12 Months experience in network monitoring, permissions and troubleshooting individual accounts.

12 months Experience using LanSweeper, Remote Desktop and Active Directory, all three are required.

12 Months experience using ReadyDesk or ITSM service desks.

12 Months experience configuring and installing Windows based hardware, peripherals, network printers and thin clients.

12 months experience lifting up to 50 lbs. of equipment, and running cable over and under furniture.

12 Months experience with installation and support of O365/Office 2013.

12 Months experience using CloneZilla to image PCs.

12 Months experience supporting Lotus Notes.