Green Key Resources

Desktop Support

Green Key Resources New York, NY
Green Key Resources

Desktop Support

Green Key Resources New York, NY
2 months ago 162 applicants

See who Green Key Resources has hired for this role

Green Key Resources provided pay range

This range is provided by Green Key Resources. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$100,000.00/yr - $120,000.00/yr
Responsibilities/Job Duties

  • Administration and maintenance of workstations and other hardware; including asset management
  • Troubleshoot and resolve desktop, software, phone, and other IT issues
  • Provide support using remote diagnostics and access tools to internal and offsite employees
  • Respond and manage IT support tickets and provide resolution and completion of issues
  • Support aspects of our office IT infrastructure, including design, implementation, and end user interaction
  • Mentor and support team members in their daily workload, offering assistance and support for more advanced problems
  • Handle onboarding and deactivation of employee accounts
  • Identify and create documents for knowledgebase
  • Perform other duties as assigned

Qualifications

  • Strong hands-on technical skill with personal computers, laptops, and other devices
  • Experience in customer service and IT support
  • Experience with PC and Apple hardware and software
  • Willingness to learn
  • Excellent written and verbal communication skills
  • Great teamwork, analytical, and problem-solving skills
  • Ability to research and resolve issues escalated due to the complexity and/or time restrictions
  • Must work well in a multi-task environment
  • Must be a self-starter, with the ability to establish priorities

  • Seniority level

    Mid-Senior level

  • Employment type

    Full-time

  • Job function

    Information Technology

  • Industries

    Staffing and Recruiting

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