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Promptly provide Help Desk and first-level technical support for computer systems, software, hardware, printers, and copiers, both during and outside business hours (remotely), for internal personnel and external clients/vendors.
Support law firm applications, focusing on Microsoft Office applications, document management, PDF creation and editing, redlining, and metadata scrubbing.
Install, modify, and repair computer hardware and software.
Provide operational support to maintain the efficiency of the local data center.
Support video conferencing technology in conference rooms and facilitate both internal and external meetings independently.
Support the firm’s mobile devices (smartphones and tablets) managed with the current MDM system.
Troubleshoot VPN login issues.
Perform basic account management in Active Directory for new hires and departures, assigning user access rights to various network groups and directories.
Manage employee onboarding and offboarding tasks across all systems and software.
Assist in maintaining an accurate inventory of technology assets and related components.
Provide end-user training to employees on IT policies, procedures, applications, and systems.
Ideally familiar with the following technologies:
Windows 10 & 11
Office 2016 & 2019 / Office 365
Document management software & Google Workspace
MDM Systems
Basic Active Directory administration
Video conferencing tools, including MS Teams, Cisco Webex, and Zoom Communications
Computer imaging and setup (desktops & laptops)
Qualifications:
A minimum of 2 years of related technical experience, preferably in a professional services environment.
Ability to effectively troubleshoot, research, and resolve software and hardware issues.
Understanding of networking concepts and TCP/IP, including DNS, DHCP, Active Directory, and Group Policies.
Strong organizational skills with attention to detail.
Ability to perform well under pressure and meet tight deadlines while maintaining strong relationships with management and peers.
Prior experience supporting Windows 10 OS, ChangePro, Metadact, Litera, Innova, Adobe, Nuance, and Mimecast is advantageous.
Experience with multifactor authentication and its use with Citrix XenDesktop and VPN connections is beneficial.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
Technology, Information and Media
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