Customer Insights Analyst

About Us

AliExpress is part of Alibaba International Digital Commerce Group. Launched in 2010, AliExpress is an international marketplace enabling global consumers to buy directly from manufacturers and distributors in China and around the world. It is available in 18 languages, including English, Portuguese, Spanish and French.

Why Join Us

AliExpress elevates shopping with quality products and superior service, streamlining global commerce for SMEs. Imagine a career where your growth is limitless, collaborating on transformative projects with global impact.

AliExpress boasts a global team that spans various countries including China, Spain, the United States, Korea, Saudi Arabia, Brazil, among others. Wherever you are, you'll find AliExpress's spirit of innovation and collaboration.

What We Look For

At AliExpress, we seek passionate, dedicated individuals who thrive in collaborative and innovative environments. Ideal candidates are enthusiastic team players committed to learning and contributing. We value both strategic thinking and proactive execution. Join us, and let's explore limitless possibilities together.

Job Description

1. Explore the local consumption trends and user behavior in the U.S., provide strategic support and insights for local strategy and merchandise planning by combining data and analysis, promoting the planning and execution.

2.Conduct research on consumer portrait and purchasing behaviour in the US market. Propose suggesstions for business development based on analysis results. Collaborate with business teams to optimise governance process mechanisms (risk definition, recall, identification, disposal and other governance processes).

3.Analyse the retail business market (industry, competitors, products, etc.) and provide data analysis results and business improvement recommendations which can enhance the business.

4.Use qualitative and quantitative research methodology and tools to get in-depth insights into users' unsatisfied needs and pain points; Conduct in-depth analysis and research on market development trends and competitors' strategies; Propose executable product strategies, detailed product definitions, or marketing positioning plans.

Qualification

1. Familiar with user research and market insight work, with more than 5 years of cross-border e-commerce user research and market insight related experience;

2. Experience in strategy consulting/internet industry analysis is a plus, Good skills (including but not limited to data analysis, PPT) are required;

3. Structured thinking and analysis ability, good at expression and communication;

4. Excellent execution, driving force, communication skills and spirit of cooperation, able to maintain good communication and collaboration with various teams.

5. Having US or overseas study and e-commerce working experience background is preferred, fluent in English and Chinese.

AliExpress is an equal-opportunity employer. We firmly believe in and practice non-discrimination and inclusion. We welcome and respect individuals from different backgrounds, cultures, communities, and perspectives. Our diverse workforce is a testament to our commitment to equality, ensuring that everyone has an equal opportunity to succeed and contribute.