Business Systems Manager

ClickUp is the world’s only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, and AI. Our dedication to enhancing productivity has earned us recognition on prestigious lists including the Forbes Cloud 100, Fast Company's Most Innovative Companies, Inc. Power Partners and #1 on two of G2's Best Software Products Lists for 2023 - #1 Project Management Product and #1 Collaboration and Productivity Product. With our headquarters based in San Diego and a rapidly expanding global presence, we are shaping the future of work. Join our team at ClickUp, one of the fastest-growing SaaS companies worldwide, and help millions of users be more productive - saving them at least one day every week. 🦄

ClickUp is seeking a Business Systems Manager who will mentor BSAs and inspiring them with a compelling vision. You will demonstrate creative problem-solving, effective communication, and efficient productivity. Collaborating with business and technical teams, you will deliver scalable and beautiful system solutions aligned with key business goals and strategies in mind.

The ideal Business Systems Manager understands the importance of GTM systems, has prior experience in working with business systems teams, and brings hands-on experience with Salesforce Sales Cloud, Salesforce CPQ and other GTM technologies. You are an out-of-the-box creative problem-solver and people manager with the skills to collaborate and influence business stakeholders.

The Role:

• Team Leadership:
• Lead and mentor a team of Business Systems Analysts; oversee hiring, training, performance management, and professional growth.
• Enhance team processes to boost speed, quality, and customer satisfaction.
• Foster a culture of inclusion and innovation, motivating individuals to excel and help the organization achieve its goals.
• Develop team members to align their career aspirations with the organization's objectives.
• Drive GTM Systems Strategy and Architectural Decisions:
• Offer well-informed opinions to shape both short- and long-term systems strategies and roadmaps.
• Craft a compelling vision and strategy that inspires action.
• Collaborate with executive leadership, contributing impactful ideas to the company strategy.
• Use your knowledge of GTM system capabilities to recommend technology solutions aligned with business objectives.
• Work with the delivery team to guide significant architectural decisions within our GTM tech stack.
• Hands-on Analysis and Solutioning
• Collaborate with team members to tackle intricate business challenges, utilizing varied viewpoints and skills.
• Increase capacity by actively engaging in BSA tasks for projects and assignments.
  

Qualifications:

• Technical Competencies:
• 6+ years of experience configuring and managing Salesforce, CPQ, and Ironclad.
• 3+ years of experience architecting and optimizing CPQ systems and workflows.
• Drive business process reengineering.
• Possess a deep understanding of SaaS GTM technologies.
• Leadership and Organizational Savvy:
• Navigate complex policies, processes, and organizational dynamics with ease.
• Inspire, motivate, and guide a team of BSAs.
• Serve as a bridge between technical and non-technical stakeholders to ensure clarity and alignment on project goals and requirements.
• Manage stakeholder relationships and expand your network.
• Demonstrate resilience and adaptability when facing obstacles and navigating ambiguity.
• Participate in industry groups, constantly learning and sharing best practices.
• Strategic Mindset:
• Envision future possibilities, trends, and innovations. Can translate these insights into breakthrough strategies that drive significant growth and differentiation in the market.
• Orchestrate roadmapping and prioritization processes with strong alignment with company strategies.
  

Salary Range: $155,000 - $193,000 (base pay)

This position is eligible for the following benefits:

• Fully remote
• Equity
• 401(k) with up to 2% match
• ClickUp swag
• Teammate recognition awards
• Professional development program
• Health insurance
• Dental insurance
• Paid parental leave
• Flexible paid time off
• Sabbatical program
• Wellness stipend
  
  

Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!

ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

ClickUp collects and processes personal data in accordance with applicable data protection laws.

• If you are a European Job Applicant, see our privacy policy for further details.
• If you are a Philippine Job Applicant, see our privacy policy and our Philippine Data Privacy Notice for further details.
  
  

Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.