eCommerce Manager, Children's Books

First Book has a mandatory Covid-19 vaccination policy (medical and religious exemptions permitted). Proof of fully vaccinated status is required before an interview.

About First Book: First Book (https://firstbook.org/) believes that education offers children the best possible path out of poverty. Reaching 5 million children from birth to age 18 annually, First Book has also built the country’s largest and fastest growing network of educators serving kids in need: today First Book reaches 575,000 educators nationwide - and growing every week.

A global leader in social enterprise, First Book harnesses the strategies of the private sector to advance social change. First Book has built a family of social enterprises to serve its network of educators and support children in need including the First Book Marketplace, The First Book Accelerator, First Book Insights, and a range of other efforts. In fact, since 1992, First Book has distributed more than 225 million books and educational materials to children from low-income families. Because of its record of innovation and impact, First Book has been celebrated globally by such institutions as the Schwab Foundation for Social Entrepreneurship, the World Economic Forum and in case studies at Columbia Business School, Wharton Business School, the Yale School of Management, and the London School of Economics. Finally, Charity Navigator recently awarded First Book its highest rating, including a perfect 100% score for Accountability & Transparency.

About the position: (This is not a 100% remote position/ MANDATORY IN OFFICE: Tuesday & Wednesday).

The Marketplace (https://www.fbmarketplace.org) is an award-winning eCommerce site that sits at the heart of First Book’s mission, offering an exceptional array of low-cost, high-quality books and resources to educators working with kids and teens in need. The work of the eCommerce Manager is crucial to the success of the Marketplace, creating an outstanding shopping experience that is customized to meet the needs of programs that support underserved communities.

First Book is seeking a detail-oriented, systems-minded individual passionate about books for children and teens to join the Merchandising team as an eCommerce Manager. This role will focus on cataloging Marketplace books and other educational resources to make them easily and intuitively discoverable. They will also be a key player in cross-functional collaborations to ideate on and implement optimizations to the Marketplace and improvements to the member experience, basing decisions on relevant data and industry and technology best practices.

Essential Duties And Responsibilities

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The responsibilities listed below are representative of the knowledge, skill and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide member-focused cataloging for products on the First Book Marketplace according to established scope, processes, and procedures.
• Optimize, integrate, and maintain online product portfolio, including product specifications and product detail pages, and advise on promotional execution.
• Oversee the Marketplace ratings and reviews tool to drive member engagement and user-generated content, including reviews moderation, tool management and optimization, and content sharing with internal stakeholders.
• Support organization-wide promotional strategies through promo code creation, testing, and tool management and optimization.
• Act as the IT liaison for the eCommerce team, working with the team to understand, document, and shepherd needs and improvements through the ticketing process; participating in technology prioritization meetings; keeping the team informed of updates, upgrades, and changes; and leading relevant user acceptance testing and validation efforts.
• Regularly review, optimize, and document changes to Merchandising processes.
• Regularly review product data for accuracy and consistency.
• Assist in product selection as needed.
• Provide book and reading insights/expertise to all teams as needed.
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required:

• An in-depth and broad understanding of and enthusiasm for children's and young adult literature.
• Detail-oriented with strong organizational and project management skills.
• Able to quickly and intuitively adopt and master new systems, processes, and technologies.
• Exceptional communication and interpersonal skills, including the ability to partner with others and deal effectively with multiple priorities and differing points of view.
• Ability to interact successfully with individuals and teams across functions and the flexibility to adapt to changing objectives.
• Highly motivated to continuously learn and improve department processes.
  
  

Education And/or Experience

• Bachelor degree or above, preferably with an emphasis in Education, Library Science, English, or related field.
• 3+ years promoting children’s and/or young adult books to teachers, parents, etc.
• Previous experience working in eCommerce a plus.
  
  

All Full-time Employees Are Eligible For The Following Benefits

• Hybrid work environment - can work from home and office.
• Dental & medical insurance.
• Life and Accidental Death and Dismemberment coverage.
• Vacation leave.
• Sick leave.
• Twelve Annual Holidays.
• 401K and employer matching pension contribution.
• Transportation benefits.
  
  

To Apply

Candidates are invited to submit a resume, and a cover letter that details your interest in the position. If you need assistance applying, please reach out to us at 202-499-5935.

About First Book

First Book (https://firstbook.org) believes that education offers children the best possible path out of poverty. Since 1992, First Book has distributed more than 200 million books and educational materials to children from low-income families. Reaching 5 million children from birth to age 18 annually, First Book has built the country’s largest and fastest growing network of educators serving kids in need. Today First Book reaches over 500,000 educators nationwide with an additional 1,000 joining every week. In addition to our work in the United States, First Book also distributed books to children in more than 30 countries last year. A recognized leader in social enterprise, First Book harnesses the power of the private sector to advance social change. First Book has also been highlighted for its innovation and impact by the Schwab Foundation for Social Entrepreneurship, the World Economic Forum and in case studies at Columbia Business School, Wharton Business School, the Yale School of Management, and the London School of Economics. Finally, Charity Navigator recently awarded First Book its highest rating, including a perfect score for Accountability & Transparency.All full-time employees are eligible for the following benefits:Medical insuranceDental insuranceLife and Accidental Death and Dismemberment coverageVacation leaveSick leaveEleven Annual Holidays401 K and employer matching pension contributionTransportation benefits