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Title:Clinical Case Manager Division: HOPICS- Intensive Case Management Services (ICMS)
FLSA: Non-Exempt, Full-time Supervisor: Program Manager
Pay Range or Rate: $22.00 - $25.00 per hour Revised: 10/4/2022
Summary
Clinical Case Managers provide field-based intensive case management services inclusive of but not limited to homeless, mentally ill, and persons experiencing substance use disorders. The Clinical Case Manager will provide direct services to assigned clients and coordinate care by assessing clients' needs and facilitating access to appropriate resources. Assessment will include but not be limited to acuity level of client support and engagement, biopsychosocial assessment, service provision, crisis management, and triage.
Essential Functions
Be familiar with and able to document in accordance with the Department of Mental Health guidelines (general standard model used).
Provide screening/intake assessments and address emergent/immediate needs of clients including but not limited to the need for medical care, shelter, food, clothing, and employment to determine specific service needs.
Develop and implement an Individual Service Plan which addresses client needs and goals including basic needs or harm reduction, if applicable
Update this Plan periodically to reflect clients'progress towards or attainment of articulated goals and the emergence of client needs.
Develop and maintain positive, collaborative relationships with community service providers including chemical dependency treatment providers, mental health providers, landlords, and detox centers
Enter data into the CHAMP system within 24-48 hours of client contact
Provide structured Intensive Case Management Services consistent with SSG/HOPICS and program policies
Assist clients in scheduling and keeping appointments
Advocate for the client with community partners and a wide variety of other service providers
Assist clients in gaining entry into service programs
Identify gaps and barriers in available community resources and advocate for systemic changes
Attend Case Management staff meetings and other required meetings
Develop and maintain client files and other necessary reporting for assigned caseload according to contract requirements and any additional duties as assigned
Required to report (verbal/written) in accordance with the law all legal issues that surface (Tarasoff, child abuse, vulnerable adult abuse, danger to self, or gravely disabled)
Represent the Agency in a professional manner at meetings and community events
Experience working with external entities such as courts, Los Angeles County Law Enforcement Agencies, District Attorney Offices, and Victims Advocate Representatives, the Department of Children and Family Services, and other community agencies.
Maintain regular attendance
Maintain files/records on client services in compliance with HIPAA & CFR42 and other funding requirements for auditing purposes.
Other duties as needed
Minimum Qualifications - Knowledge, Skills, And Abilities Required
Master’s Degree from an accredited college or university in Social Work or a related field andTwo(2) years of job-related experience working with homeless individuals and families OR five years of experience working in the social service field;case management and homeless program experience preferred.
If in recovery, a minimum of three (3) years of being drug and alcohol-free is required.
Knowledge of resource development, case management, and documentation.
Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.
Ability to communicate effectively, both written and orally.
Verification of Employment Eligibility and Background Clearance.
TB test is required every year or as needed.
CPR and First Aid Certification are required every two years or as needed by the company and a valid Driver’s License and auto insurance are required.
Reliable transportation is required.
Ability to communicate effectively, both written and orally.
Experience working with homeless families and children, DCFS as well as experience with placing homeless families into permanent housing.
Additional Requirements
Computer literate, with basic knowledge of Microsoft Office Word, and Excel as well as a high level of initiative in keeping current with technological change
Ability to prioritize workload and activities of self and complete tasks in a timely and efficient manner
Dependable, able to work under pressure; receptive to change, willingness to learn, cooperative approach to problem-solving
Ability to establish and maintain effective working relationships with staff, clients, and outside contacts from a wide variety of ethnic, socioeconomic, and cultural backgrounds, and good diplomatic skills
Good basic clerical skills, including typing, ability to proofread own work, good grammar, and spelling
Flexible team player
Excellent attention to detail
Ability to work very independently and seek supervision when appropriate
Ability to set boundaries, resolve conflict, and de-escalate issues
Must be able to pass a comprehensive criminal background check
Possession of a valid California Motor Vehicle Operator’s License (local travel on behalf of the Agency may be required utilizing company vehicles)
Language Skills
Ability to read and interpret general business correspondence, policies and procedures, referral information, financial information, financial documentation, and applicable government regulations
Ability to write case notes, uncomplicated reports, instructions, and procedures
Ability to present information effectively and respond to questions from patients, staff referral sources, and the general public
Mathematical Skills And Reasoning Ability
Thorough knowledge of and ability to apply business arithmetic skills accurately and rapidly
Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization may be limited. Ability to interpret a variety of instructions furnished in written, oral, schedule, or diagram format
Basic math skills
Physical Requirements
The employee is regularly required to sit; use hands to finger, handle or feel objects, tools, or control; reach with hands and arms and talk or hear; frequently required to stand, walk, and kneel; occasionally to climb, balance, or stoop; rarely to crouch or crawl. The position also requires driving personal and company vehicles
The employee must occasionally lift and/or move up to 30 pounds.
The employee must have close, color, and peripheral vision and the ability to adjust focus.
The noise level in the work environment is moderated
Mental Requirements
The incumbent to be able to perform effectively under any and all of the following
Unpredictable situations, crises, constant distractions, interruptions, uncontrollable changes in priorities/work schedules; s/he is able to process information, think, and conceptualize.
Environmental Conditions (Working Conditions)
This position is responsible for working in “client-friendly” environments and is required to visit other shelters and homeless access centers as part of their duties. Local automobile travel is required. There is some responsibility to work in noisy environments where children and adults are present.
Equipment Used
Computer, photocopier, fax machine, phone, and possible use of program vehicle
Note: Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at any time.
Special Service for Groups is an Equal Opportunity/Affirmative Action Employer
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Health Care Provider
Industries
Internet Publishing
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