LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Learn more in our Cookie Policy.
Select Accept to consent or Reject to decline non-essential cookies for this use. You can update your choices at any time in your settings.
The Director, Event Production reports to the Regional Director.
Job Overview Responsible for overall operations management, revenue and profitability of assigned location(s) while ensuring the utmost in client and hotel partner satisfaction. Provide learning and development opportunities for employees. Functions as primary liaison with property to handle any issues and to manage the hotel contract. Responsibilities and Duties
Direct day-today floor operations of technicians, including set and strike, and scheduling. Delegate tasks appropriately
Manage an efficient and profitable AV and Business Center (where applicable) operation.
Focus on revenue maximization & cost control, in accordance with company standard operating procedures
Manager onsite inventory according to company standards.
Maintain and cultivate positive public relations with the Hotel account
Maintain positive employee relations
Effectively utilize the companys business software
Ensures that billing is reviewed and approved by clients.
Maintaining a high level of professional appearance, demeanor, ethics and image of self and company.
Supervise security, inventory control, transportation and maintenance of equipment. Ensure all employees are properly trained in all areas
Ensures adaption and implementation of the Experiential Method.
Customer Service
Provides outstanding customer services by establishing excellent working relationships with internal and external clients, team members, neighboring Five-Star locations and all vendors.
Meet with guests onsite to ensure that their needs are met, and the equipment setup is working properly.
Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.
Supervises and mentors staff to ensure client satisfaction and revenue maximization via onsite perfecting.
People Development & Training
Promotes and reinforces a positive working environment centered on Five-Star core values.
Maintain a positive employee relations environment for all AV and Business Center (if applicable) team members.
Manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development.
Lead by example in portraying a polished, professional image according to the guidelines in the Employee Guide.
Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge, and service to the field.
Effectively utilize all company computer systems and software programs and ensure technicians are properly trained to use them. Complete standard and as-needed reports accurately and on-time
Seniority level
Director
Employment type
Full-time
Job function
Design, Art/Creative, and Information Technology
Industries
Events Services
Referrals increase your chances of interviewing at Five-Star by 2x