Director, IT Enterprise Business Applications

Come lead with us at Corporate

At Houston Methodist, the Director Information Technology Enterprise Business Applications position is responsible for directing the development, implementation and overall management of assigned application portfolios which includes corporate business systems, application development, web services, and robotic process automation. This role supports the entire organizational needs that includes Marketing, Human Resources, Supply Chain Management, Research Institute, Public Safety, and both hospital and physician organization operations. This role is responsible for strategic and operational initiatives and works closely with leadership in determining how technology might assist in addressing needs and supporting the organization’s key business objectives. Translates organizational needs into system requirements, design specifications and solution roadmaps. Serves as project owner for major business systems initiatives. Serves as a resource in evaluating policy and strategy for information technology.

The Director position responsibilities include overseeing the activities of the department staff, contract processing and negotiation, and ensuring quality, productivity, functional excellence and efficiency to accomplish strategic and operational objectives. In addition, this position is accountable for employee engagement, adequate staffing levels, budget development and compliance, staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and developing and implementing policies and procedures to ensure a safe and effective work environment. This position also ensures training, monitoring and operations initiatives are implemented which secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.

People Essential Functions

• Directs, develops and implements strategic and operational/high level projects and processes either through independent/highly autonomous work or through the facilitation of work teams to enable the effective and efficient completion of objectives.
• Oversees management of and ensures development for staff to meet overall objectives in terms of quality, service and cost effectiveness. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. Directs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees.
• Meets or exceeds threshold goal for department turnover and/or system metrics on employee engagement indicators: action readiness score, tier level.
• Provides leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes.
• Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, and units to achieve business goals. Drives the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as needed.
• Fosters collaboration, strategic alignment, integrated planning and execution across different functions in a matrix organization.
• Inspires enterprise wide support of initiatives and drives cross functional teamwork to achieve results on time and within budget.
  
  

Service Essential Functions

• Oversees department operations, designated projects, schedules and activities as needed to ensure that goals or objectives are accomplished within the prescribed time frame. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.
• Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department.
• Collaborates with IT leadership and business stakeholders to establish the strategy and roadmap for WOW's enterprise information systems in alignment with the current and future needs of the business.
  
  

Quality/Safety Essential Functions

• Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines. Responsible for staff maintenance of credentials and competencies, per accrediting/ licensing agency and/or department guidelines as applicable.
• Employs a proactive approach in the optimization of safe outcomes and information systems by monitoring and improving the department workflow and enhancing operations, using peer-to-peer accountability and identifying solutions via collaboration. Implements process improvements utilizing tools such as lean principles. Role models situational awareness, using teachable moments to improve safety.
• Responsible for employee compliance to policies and procedures and performs associated actions upon non-compliance (i.e., licensure/certification compliance, focal point review requirements, disaster plan, in-services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.).
• Proactively identifies issues concerning technical limitations and key product requirements and drives solutions
  
  

Finance Essential Functions

• Develops and manages department operational and capital budgets, approvals, and ongoing maintenance of the department(s), ensuring operation in a cost-effective manner. Proactively identifies and plans for capital needs related to current equipment and future department projects. Ensures staffing plans and schedules meet department needs that reflect understanding of the importance of cost-effectiveness.
• Creates department strategies to achieve financial target and staffing needs, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.
• Develop and manage the product portfolio roadmap and scope opportunities and obtain appropriate funding
  
  

Growth/Innovation Essential Functions

• Identifies and implements innovative solutions for practice or workflow changes to improve department, entity or system operations by leading unit projects and/or other department/ system-directed activities. Proactively leads task forces and committees. May represent HM at assigned community or professional organization meetings.
• Drives change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures. Partners effectively with stakeholders as appropriate.
• Ensures own career discussions occur with appropriate management. Completes and updates the individual development plan (IDP) on an on-going basis. Conducts conversations with staff on their development and IDP.
• Apply broad knowledge of our product/service capabilities to identify new product areas, new technology, and emerging product/service opportunities.
  
  

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Bachelor's degree required
• Master's degree preferred
  
  

Work Experience

• 10 years IT experience to include five years management experience
• For internal candidates, three years management experience with Houston Methodist performance that demonstrates leadership responsibility
• Experience with a variety of methodologies such as Software Development Life Cycle (SDLC), Scrum and Agile Development, and Software as a Service (SaaS) based software delivery.
• Experience with project augmentation strategies preferred
  
  

Equal Employment Opportunity

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.