Customer Service Representative
Customer Service Representative
Extend Information Systems Inc.
Augusta, GA
See who Extend Information Systems Inc. has hired for this role
We have an immediate requirement for Call Center Representative based at Augusta, GA (Onsite)
Kindly let me know if you are interested.
Role: Call Center Representative
Location: Augusta, GA (Onsite)
Duration: Contract
Client - Coforge
Bilingual (can speak fluent Spanish and English)
Job description:-
The Customer Service Representative assists with customer complaints, orders, errors, account questions, billing, cancellations, and other queries. This position must uphold the quality control standards of service to ensure customer satisfaction is achieved.
- Answer inbound calls for assigned lender relationships including assisting callers with questions regarding letters or charges for insurance; obtaining proof of coverage; etc.
- Work call queues, call agency number given to obtain proof of coverage; Call customer (on certain accounts) to obtain current insurance agency or carrier information.
- Check insurance websites for proof of coverage and printing proof for data entry
- Contact agent to verify Break In Coverage (BIC) dates
- Assist Customer Service Coordinator as needed
- Help in all other (Non Assigned) queues when needed
- Accountability: 50% Providing excellent customer service; 50% Meeting goals and deadlines
- Attend departmental meetings as requested
- Maintain appropriate, professional working relationships with clients and other employees
- Other related projects as assigned
Rishu Kumar
Technical Recruiter
(703) 880-1623 Ext. 409
Algo Logic IT LLC
Rishu@Algologicit.com | https://AlgoLogicIT.com
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
IT Services and IT Consulting
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