Intake Supervisor

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Job details

Intake Supervisor

This Jobot Job is hosted by Cody Timm

Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.

Salary $30 - $40 per hour

A Bit About Us

Our client has become a leader in infusion therapy services. Administered by specially trained infusion nurses, these services are provided at standalone locations, physicians’ offices, or in the home of the patient. Each location provides individualized care in a private setting for procedures including IVIG, Hemophilia, Chemotherapy, TPN, and Pain Management.



Why join us?

• Competitive pay
• Quarterly Bonuses
• 100% Employer-Paid Health insurance
• 4% 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Referral program
• Vision insurance
• Wellness program
  
  

Job Details

Summary

The Intake Supervisor will supervise their intake team in all activities related to the processing of new referrals and refill prescriptions, per Intake Representative’s job description. They will be responsible for fostering the relationship between doctors, patients, insurance, and the pharmacy. They will have a comprehensive knowledge of the specialty prescription life cycle and the intake team’s role in the cycle.

Responsibilities

• Oversee and support your dedicated intake team members throughout the prescription life cycle.
• Validate information on new patients demographics, prescription, benefit verification (MM vs PB) and assign to intake team member
• Audit the intake team’s workflow per intake representative’s job description
• Communicate with Operations Manager/PIC regarding referral and prescription status
• Communicate with Pre Authorization team supervisor about Pre authorization status
• Responsible for keeping staff current with payer requirements and RE Pharmacy policy and procedures related to the intake process and software
  
  

functions.

• Understands and adheres to all applicable company policies and state and federal regulations and ensures Intake staff adherence.
• Work weekly with other intake supervisors to ensure consistent adherence to processes and procedures
• Identify inefficient processes and monitor workload of staff, making recommendations to the Operations Manager/PIC
• Participate in and coordinate training for all new intake staff, review and approve timecards, assist with performance reviews and quarterly goals
  
  

assessment.

• Develop comprehensive training program for intake teams in coordination with other intake supervisors
• Communicate clearly and professionally, both in written form and orally, with internal and external customers
• Follow up with patient and doctor reviews both by social media and survey
  
  

Other Responsibilities

• Review reports daily to identify patient accounts that are untouched for 48 hours
• Randomly review your team’s patient files for accuracy and expediency
• Provide additional training to team for uncovered weaknesses
• Randomly observe team members in all aspects of their duties
• Meet with Operations Manager/PIC and align goals weekly
  
  

Requirements

• Minimum of three (3) years experience collecting referral information in the healthcare market (required)
• 3 years of experience with Speciality or Infusion Pharmacy. (preferred)
• Working knowledge of Managed Care, Commercial Insurance, Medicare and Medical insurance
• Working knowledge of Specialty Pharmacy laws and regulations
• Proficient with Microsoft Office Suite or related software
  
  

Schedule

8 hour shift

Monday to Friday

Ability to commute/relocate Irvine, CA 92614

Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.

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Click our Jobot logo and follow our LinkedIn page!